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    • D
      DanielRehn | Premium last edited by

      Hi Windy

      I paid for a premium subscription on on the 27th April, and if worked fine until now.
      Now I get a ""upgrade to premium" pop-up when i try to access premium features, and when i try to restore my purchase with my order reference i get a "Please enter a valid order reference" instead.

      Something is messed up. Can you please look into it and get back to me.

      I hate to take thins kind of thing on a public forum, but i couldn't find a any other customer support.

      Sincerely
      Daniel

      Korina 1 Reply Last reply Reply Quote 1
      • Korina
        Korina Administrator @DanielRehn last edited by Korina

        @DanielRehn Hello Daniel, thank you for reporting this. We fixed the issue with your Premium, everything should be working as usual.

        1 Reply Last reply Reply Quote 0
        • mareiosm
          mareiosm | Premium last edited by

          Hi Windy

          I just paid for a premium subscription (Today 7th May), and there is no change im my status!

          Martin

          Korina 1 Reply Last reply Reply Quote 1
          • Korina
            Korina Administrator @mareiosm last edited by

            @mareiosm Hi, please follow the steps of restore process described here - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

            1 Reply Last reply Reply Quote 0
            • mareiosm
              mareiosm | Premium last edited by

              Hy Korina,
              no hope, nothing works. I've send an E-Mail.
              Why it is so difficult?

              Korina 1 Reply Last reply Reply Quote 0
              • Korina
                Korina Administrator @mareiosm last edited by

                @mareiosm Hello, we did not receive any email from you. Where did you please subscribed?

                1 Reply Last reply Reply Quote 0
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