Хочу спросить. День назад я купил премиум на месяц. В дальнейшем я планировал купить на год. Вот вопрос. I want to ask. A day ago, I bought a premium for a month. In the future, I planned to buy for a year. That is the question.



  • Хочу спросить. День назад я купил премиум на месяц. В дальнейшем я планировал купить на год. Вот вопрос. Если я завтра куплю подписку на год, этот месяц который я купил до июня пропадет? Или годовая подписка начнет действовать после той месячной подписки, то есть начнет действовать с июня, если я сегодня куплю годовую подписку?

    English translation:
    I want to ask. A day ago, I bought a premium for a month. In the future, I planned to buy for a year. That is the question. If I buy a subscription for a year tomorrow, will this month that I bought until June disappear? Or will the annual subscription begin to operate after that monthly subscription, that is, it will begin to operate in June, if I buy an annual subscription today?


  • Administrator

    @NurlG Hi, exactly, if you have monthly subscription and change it to annual now, the annual will begin after your current monthly subscription expires in June.



  • @Korina Well thank you. Why, then, when viewing a purchase, does it say that the subscription will end on May 5, 2021? If my monthly subscription ends on June 5th.


  • Administrator

    @NurlG Hi, actually this can be applied only if you buy on mobile devices. What I can do now is to refund you the monthly subscription fee and only leave you with annual one. Please let me know your email address, used during the payment.



  • @Korina Here is my mail nurlanguseynov21@gmail.com .Thank you very much for your understanding.


  • Administrator

    @NurlG Hi, I requested refund and it should be credited to your account soon.



  • @Korina Many thanks! The money has come! I am very glad that there are understandable and responsive developers and administrators who will immediately respond and help to deal with the problem.



  • @Korina But there was another problem. After a monthly subscription refund. The annual subscription is gone. What to do?
    погода.png


  • Administrator

    @NurlG Hello, please try to click on the restore button and insert your purchase ID (annual ID).



  • @Korina All restored. Thanks again for the help!



  • @Korina. I want to ask you. I’ve been trying to change the first avatar image for a long time. But only after updating the page, the old avatar picture appears again, and the new one disappears. I tried with different image formats and through the PC and the Windy application on an iPhone, but nothing works. How can I change the image? I wanted to send you a short video to show what the problem is. But the video is forbidden to send.
    вавава.png


  • Administrator

    @NurlG Hello, did you try to change it in your profile? What is the error message saying please?



  • @Korina It is difficult to explain in words, so I wanted to show you a short video with an error. No errors are shown. Just when you refresh the page or leave it, you have to re-enter a new attribute for the avatar. At the moment, the problem has partially disappeared, I got torn up with the problem. If the same problem appears again, I will inform you. But thanks for replying to my post.😊😃👍


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