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    There is a number 1 on my face icon and I cannot find out why!

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    • Techsys
      Techsys | Premium last edited by

      Why is there a number "1" on my face icon? There is no indication of a reason anywhere that I can see. Why is there no indication in the menu when I click the face icon?

      idefix37 1 Reply Last reply Reply Quote 1
      • idefix37
        idefix37 Sailor Moderator @Techsys last edited by idefix37

        @Techsys
        It is because you have got one alert. Clicking your "face icon", check your favorites list (I suppose you have set alerts?)

        1 Reply Last reply Reply Quote 0
        • jidanni
          jidanni last edited by

          OK, but a second "1" is missing from "my alerts":
          29781-0.jpg
          The user does not know which of the four lines to click.

          idefix37 1 Reply Last reply Reply Quote 0
          • idefix37
            idefix37 Sailor Moderator @jidanni last edited by idefix37

            @jidanni

            When you get an alert notification with 1,2,3...in the red dot this means you have got 1,2,3... alerts.
            So click on My alerts to know more about it.
            It’s quite obvious that the notification is not for « Change my picture », « Change password » or « Log out »

            jidanni 1 Reply Last reply Reply Quote 1
            • jidanni
              jidanni @idefix37 last edited by

              @idefix37 The red "1" should also be repeated a second time, attached to one of the four lines below in the box. Sure it is obvious to you, but for me, random guessing on what to click on is dangerous.

              idefix37 Korina 2 Replies Last reply Reply Quote 0
              • idefix37
                idefix37 Sailor Moderator @jidanni last edited by idefix37

                @jidanni
                If it’s dangerous maybe the developers will take your comment into account :))

                1 Reply Last reply Reply Quote 1
                • Korina
                  Korina Administrator @jidanni last edited by

                  @jidanni Hi, the red number means how many alerts of yours are actually active. If you go to your Favorites, you can clearly see, which one of them are active, since they are grey.
                  Screenshot 2020-05-20 at 21.34.18.png

                  Korina

                  jidanni 1 Reply Last reply Reply Quote 1
                  • jidanni
                    jidanni @Korina last edited by

                    @Korina Yes, but that requires extra knowledge (via each user asking on e.g., this board), as there is a disconnection in the path the user needs to follow from the first red "1" to the next click he needs to make to see what the red "1" is all about. That is because the second red "1" is missing from the four line menu.

                    1 Reply Last reply Reply Quote 0
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