I have purchased a windy premium member but I cannot use it

  • I have purchased a windy premium member but I cannot use it===>

    You purchased a subscription item from Windyty, SE on Google Play. Unless you cancel your subscription, your subscription will automatically renew on May 24, 2021. You can unsubscribe at any time. Manage subscription items.

    Order number: GPA.3374-7699-9081-69460
    Order Date: 3:08:05 PM, May 24, 2020 [GMT + 8]
    Commodity price
    Windy Premium Yearly Subscription (Windy.com-Weather Radar, Satellite and Forecast) $ 620.00 / year

    Yearly subscription ‐ Automatic renewal date: May 24, 2021
    Total: $ 620.00 / year
    (Including VAT $ 30.00)
    payment method:
    By subscribing, you authorize us to automatically charge you a subscription fee (as described above) annually based on the payment method you provide until you cancel the subscription. Please keep this email receipt for future reference.

    Your subscription account is KVY500@gmail.com

  • Administrator

    @kk1010 Hello, could you please send us the receipt and additional information to support@windy.com?
    The price of annual Windy Premium is 18.99$, certainly not the price $ 620.00 / year.

  • @Korina
    I already use the premium membership plan today, thank you for handling it very quickly ,
    The windy software has helped me a lot, thank you and the whole team.

  • Administrator

    @kk1010 Hi, I am glad to hear it. However you mentioned price $620. Where did that come from please?

  • @Korina
    I am located in Taiwan, the exchange rate between Taiwanese dollar and US dollar is about 30: 1,

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