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    Payment problem

    Windy Premium
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    • A
      ASSIDAH 0 last edited by

      I want to upgrade to premium .. but i don’t know why my card is declined

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      • petra.pik
        petra.pik last edited by

        Hello @ASSIDAH-0 thank you for supporting us!
        The problem could be on your bank's side, maybe the payment portal doesn't accept cards from the bank you are using. I would recommend paying via PayPal or app store (Windy Premium will be available on both, desktop and app version once you purchase it).

        Petra

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        • T
          Toipans last edited by

          Hi,

          I tried to pay via Paypal. But then, I am asked for a NEW bank or credit card. Why can't I use my existing Paypal account. It is working fine - but you don't accept it. Why?

          Kind regards

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