Purchase premium

[pfrankefort]

Hi,
I have purchase the premium for one month to test. I made the payment with PayPal and I received a confirmation from PayPal that the payment is succesfull, but I haven't receive any confirmation from Windy.com and the premium is not activated on my account. Is there something else I need to do?
Thanks
Pierre

[petra.pik]

Hello @pfrankefort, thank you for your support! If you can't see Premium features, follow steps in this manual and you will access Windy Premium on all platforms.

[pfrankefort]

Hi @petra-pik ,

Thank you for your reply. It is not working. When I am logged in, I go to menu and then to windy premium. I receive a pop u with « Thank you for subscribing ! » with again a button Login.
I click on the login button and I have to login again. Once I log in he says « you have successfully logged in ». And then I can start over like a loop.

Pierre

[petra.pik]

@pfrankefort Please, message me more info about your purchase – screenshot of the order confirmation – we'll look into that :)

[pfrankefort]

Hi @petra-pik ,

I am adding the purchase document I received from Apple, but I am seeing your name is not on it. As I haven't received anything from you I can send you only this. But, but you will probably recognise the amount and I am sure you will see my name in your bank account as well were you can make a match.
Would be good if we can solve this asap as I will need it soon.
Thanks for your help
Pierre

[petra.pik]

@pfrankefort Please, try to log out and in again and then restore the purchase. If it doesn't work, let me know!

[poldi12]

Hello @petra-pik

I am having exactly the same problem. Can you help? How do I log out? I can't find a button.

Thanks.

Christian

[pfrankefort]

Hello @petra-pik ,

Still the same. I have logged out, close the application, start the application and still the same.

Pierre

[petra.pik]

@pfrankefort @poldi12 we found out what the problem is and working on it. At this moment you have to uninstall and install the application again, then log in and restore purchase and it should work. We are sorry for the inconvenience.

[pfrankefort]

@petra-pik , it is indeed working now. Until when is the premium active now?
Thanks for your help
Pierre

[petra.pik]

@pfrankefort perfect! :) It is active since the day you purchased it, for one month.

[pfrankefort]

Ok, but it was not working from that day. So I think a compensation is appropriate

[petra.pik]

@pfrankefort I messaged you with the info about compensation.

[pfrankefort]

@petra-pik Thank you