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    I payed premium version in the Windy app through Google account. Payed done. Then I registered to Windy because I couldn't access to 1 hour forecasts. Still I cannot access to forecasts. It seems I messed up and I will cancel the subscription.

    Windy Subscription
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    • J
      janila last edited by

      Re: Subscriptions

      1 Reply Last reply Reply Quote 1
      • petra.pik
        petra.pik last edited by

        Hi @janila, thank you for your support!

        If you can't access it, follow steps in this manual:
        https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

        If you still have troubles activating it, let us know :)

        1 Reply Last reply Reply Quote 0
        • 7
          7mukul7 last edited by

          Hello Janila,
          I am looking for hourly weather data for Indian domain. Can you give feedback about your past experience?

          1 Reply Last reply Reply Quote 0
          • J
            janila last edited by

            Hi, it's not working with that instruction.

            1. I logged in.
            2. There is not any repurchase buttons in android app.
              Screenshot_2020-07-21-18-41-45-448.jpeg

            Screenshot_2020-07-21-18-42-17-649.jpeg

            1 Reply Last reply Reply Quote 0
            • petra.pik
              petra.pik last edited by

              @janila Please, try to uninstall and install the app again, it will work :)

              1 Reply Last reply Reply Quote 0
              • T
                tomacat last edited by

                I believe you should click the button "Forecast for this location" to see 1 hour forecast :)
                2020-07-22_21-08.png

                1 Reply Last reply Reply Quote 0
                • J
                  janila last edited by

                  I re-installed Windy and then:

                  1. I click 1h forecast in specific location.
                  2. I login to windy premium
                  3. I click as instruction says: restore purchases
                  4. Below restore purchases button it gives the error message

                  It's not working.

                  Screenshot_2020-07-24-22-18-41-026.jpeg

                  1 Reply Last reply Reply Quote 1
                  • petra.pik
                    petra.pik last edited by

                    @janila What type of device and version of the operating system are you on?

                    1 Reply Last reply Reply Quote 0
                    • J
                      janila last edited by

                      Support fixed the issue.

                      Korina 1 Reply Last reply Reply Quote 0
                      • Korina
                        Korina Administrator @janila last edited by

                        @janila We are happy to hear that :)

                        1 Reply Last reply Reply Quote 0
                        • A
                          Aneo 1.1 last edited by

                          I also have the same problwm with Premium..
                          Tried updating and instaling and etc.

                          Not working.

                          1 Reply Last reply Reply Quote 0
                          • petra.pik
                            petra.pik last edited by

                            Hi @Aneo-1-1, thank you for subscribing to Windy Premium!

                            In which step does it fail? Is there any error message?

                            Have you tried to follow the instruction? https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features
                            Note that you have to restore the purchase on device you originally subscribed to Windy Premium. If it was on your phone but not through App Store or Google Play, you have to do it in the browser (you paid via FastSpring). If you subscribed via FastSpring, restoring the purchase won't work in the app.

                            1 Reply Last reply Reply Quote 0
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