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    How do I unsubscribe from windy premium?

    Windy Premium
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    • BrassBoss
      BrassBoss | Premium last edited by

      I don`t find any possibility to stop my abonnement.

      1 Reply Last reply Reply Quote 0
      • petra.pik
        petra.pik last edited by

        Hello @BrassBoss, I'm sorry you didn't enjoy Windy Premium. Would you share with us why?

        If you subscribed via Google Play or App Store, go to a section where you manage subscriptions (in Google Play > Subscriptions or Settings > your name > Subscriptions in case of the iOS device).
        If you purchased it via Desktop version, enter your email here and you will receive an email with your FastSpring account and you can cancel it there.

        Petra

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        • Korina
          Korina Administrator last edited by

          @wolfmeyer Hello, as my colleague mentioned, you need to cancel the subscription on platform, where you purchased it. It is either App Store, Google Play or FastSpring (desktop purchase).

          Korina

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          • B
            bobby2405 @Korina | Premium last edited by

            @Korina I have the same problem. It seems no one looked into that problem. I also put my email adress into the prompt on the fast spring site but I didn't get any instructions how to go on.

            Korina 1 Reply Last reply Reply Quote 0
            • Korina
              Korina Administrator @bobby2405 last edited by

              @bobby2405 Hello, I just checked your email address in FS database and there is no purchase under that email address. This means you purchased Premium under a different email.

              Korina

              B 1 Reply Last reply Reply Quote 0
              • B
                bobby2405 @Korina | Premium last edited by

                @Korina thank you very much! That helped me a lot!

                1 Reply Last reply Reply Quote 0
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