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    No activation for bought product.

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    • K
      Kevin_000 last edited by

      I bought a lifetime subscription.

      I have had nothing from Windy to confirm this. Though the money has been taken and google confirmed the transaction.

      When I try to access premium on either a Web browser or the Android app. I get a screen telling me to buy premium.

      And, yes I am signed in.

      There should at least be customer support for accounts btw....not very professional not to have that.

      Please help.

      Thanks

      1 Reply Last reply Reply Quote 0
      • K
        Kevin_000 last edited by

        Just seen you are all running this from your bedrooms.

        So,thanks for this magnificent app.

        I don't have a code to enable me to re-activate Windy... just a google play code.

        Help please.

        Thanks

        1 Reply Last reply Reply Quote 0
        • petra.pik
          petra.pik last edited by

          Hi @Kevin_000, we don't have any lifetime subscription, you might be referring to a different app with a similar name.

          Check our application on stores to see if you have the right one:
          on.windy.com/AndroidApp
          on.windy.com/iOSapp

          If you can't access your Premium features, follow this manual:
          https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

          Petra

          K 1 Reply Last reply Reply Quote 0
          • K
            Kevin_000 @petra.pik last edited by

            @petra-pik Thanks for coming back.

            No, chuckles, it is the Windy app. I am talking about. Same logo even!

            I was in discussion with FastSpring, but they have gone quiet. The registration is under a different email address which I can't publish here for obvious reasons. I have pm'ed you the email address. I hope that's OK.

            Thanks

            1 Reply Last reply Reply Quote 0
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