No activation for bought product.

[Kevin_000]

I bought a lifetime subscription.

I have had nothing from Windy to confirm this. Though the money has been taken and google confirmed the transaction.

When I try to access premium on either a Web browser or the Android app. I get a screen telling me to buy premium.

And, yes I am signed in.

There should at least be customer support for accounts btw....not very professional not to have that.

Please help.

Thanks

[Kevin_000]

Just seen you are all running this from your bedrooms.

So,thanks for this magnificent app.

I don't have a code to enable me to re-activate Windy... just a google play code.

Help please.

Thanks

[petra.pik]

Hi @Kevin_000, we don't have any lifetime subscription, you might be referring to a different app with a similar name.

Check our application on stores to see if you have the right one:
on.windy.com/AndroidApp
on.windy.com/iOSapp

If you can't access your Premium features, follow this manual:
https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

[Kevin_000]

@petra-pik Thanks for coming back.

No, chuckles, it is the Windy app. I am talking about. Same logo even!

I was in discussion with FastSpring, but they have gone quiet. The registration is under a different email address which I can't publish here for obvious reasons. I have pm'ed you the email address. I hope that's OK.

Thanks