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    How do I cancel subscription?

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    • D
      deerchaser06 last edited by

      How do I opt out of this app?

      1 Reply Last reply Reply Quote 0
      • petra.pik
        petra.pik last edited by

        Hi @deerchaser06, I'm sorry to hear that Windy Premium didn't meet your expectation. May I ask why do you want to cancel it?

        To cancel your subscription, you have to do that on the platform you purchased it (Google Play section Subscriptions on Android, for iOS, go to Settings > Account > Subscriptions, or if you are subscribed via desktop, type in your email here and you will receive an email with a link to FastSpring where you can manage it https://windy.onfastspring.com/account).

        Petra

        W 1 Reply Last reply Reply Quote 4
        • W
          Will519 @petra.pik last edited by

          @petra-pik said in How do I cancel subscription?:

          Hi @deerchaser06, I'm sorry to hear that Windy Premium didn't meet your expectation. May I ask why do you want to cancel it?

          To cancel your subscription, you have to do that on the platform you purchased it (Google Play section Subscriptions on Android, for iOS, go to Settings > Account > Subscriptions, or if you are subscribed via desktop, type in your email here and you will receive an email with a link to FastSpring where you can manage it https://windy.onfastspring.com/account).

          Thank You for your information.

          walgreenlistens

          1 Reply Last reply Reply Quote 3
          • B
            boatcoder | Premium last edited by

            I'm cancelling premium because I can't see the wind symbols if the satellite view is on and you won't allow me to see grib symbols with arrows and feathers.

            1 Reply Last reply Reply Quote 1
            • Karol Krysztopa
              Karol Krysztopa | Premium last edited by

              Hello, if I cancel within 14 days do I get a full refund?

              Premium give me nothing literally. 1h forecast is very often more misleading that 3h one.

              Ondřej Šutera 1 Reply Last reply Reply Quote 0
              • Ondřej Šutera
                Ondřej Šutera Administrator @Karol Krysztopa last edited by

                @Karol-Krysztopa Hi, yes you can ask for the refund within 14 days and I already managed it for you.

                Karol Krysztopa 2 Replies Last reply Reply Quote 0
                • Karol Krysztopa
                  Karol Krysztopa @Ondřej Šutera | Premium last edited by

                  @Ondřej-Šutera A bit too soon, I just subscribed it yesterday and wanted to give it a go. My question was if I cancel, not please cancel it for me.

                  1 Reply Last reply Reply Quote 0
                  • Karol Krysztopa
                    Karol Krysztopa @Ondřej Šutera | Premium last edited by

                    @Ondřej-Šutera to be honest now I see some difference, as on regular account the forecast refresh only twice a day and it's even less accurate.

                    I want to try it further, but rest assured that if I don't like it I can still cancel it with full refund within 14 days.

                    Could you please revert you action and bring my subscription back?

                    Ondřej Šutera 1 Reply Last reply Reply Quote 0
                    • Ondřej Šutera
                      Ondřej Šutera Administrator @Karol Krysztopa last edited by

                      @Karol-Krysztopa I already sent the message to you here in chat.

                      1 Reply Last reply Reply Quote 0
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