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    How do I cancel subscription?

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    • B
      boatcoder | Premium
      last edited by

      I'm cancelling premium because I can't see the wind symbols if the satellite view is on and you won't allow me to see grib symbols with arrows and feathers.

      1 Reply Last reply Reply Quote 2
      • Karol KrysztopaK
        Karol Krysztopa
        last edited by

        Hello, if I cancel within 14 days do I get a full refund?

        Premium give me nothing literally. 1h forecast is very often more misleading that 3h one.

        SutyS 1 Reply Last reply Reply Quote 0
        • SutyS
          Suty Administrator @Karol Krysztopa
          last edited by

          @Karol-Krysztopa Hi, yes you can ask for the refund within 14 days and I already managed it for you.

          Karol KrysztopaK 2 Replies Last reply Reply Quote 0
          • Karol KrysztopaK
            Karol Krysztopa @Suty
            last edited by

            @Ondřej-Šutera A bit too soon, I just subscribed it yesterday and wanted to give it a go. My question was if I cancel, not please cancel it for me.

            1 Reply Last reply Reply Quote 0
            • Karol KrysztopaK
              Karol Krysztopa @Suty
              last edited by

              @Ondřej-Šutera to be honest now I see some difference, as on regular account the forecast refresh only twice a day and it's even less accurate.

              I want to try it further, but rest assured that if I don't like it I can still cancel it with full refund within 14 days.

              Could you please revert you action and bring my subscription back?

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @Karol Krysztopa
                last edited by

                @Karol-Krysztopa I already sent the message to you here in chat.

                1 Reply Last reply Reply Quote 0
                • W
                  wmg031465
                  last edited by

                  I can't remember how I signed up. But I wish to cancel. Can't I just go to a web site and cancel. the app has no function to do it.

                  idefix37I SutyS 2 Replies Last reply Reply Quote 0
                  • idefix37I
                    idefix37 Sailor Moderator @wmg031465
                    last edited by idefix37

                    @wmg031465
                    It seems you are not Premium member so you don’t need to cancel your subscription in Windy.com.
                    Or do you talk about another app with a blue logo ?
                    Could you clarify which mobile app do you mean ?

                    1 Reply Last reply Reply Quote 0
                    • SutyS
                      Suty Administrator @wmg031465
                      last edited by

                      @wmg031465 If you want to cancel your subscription, purchased via AppStore or Google Play, you have to handle that on your own in these stores. If you purchase subscription in browser via Fastspring, you can access your subscription management here on this link.

                      1 Reply Last reply Reply Quote 0
                      • W
                        wmg031465
                        last edited by

                        Petra I am having trouble finding app I paid the subscription from. Can I just cancel with you? Bill Gilmer

                        1-770-318-2357

                        wmg031465@gmail.com

                        W 1 Reply Last reply Reply Quote 0
                        • W
                          wmg031465 @wmg031465
                          last edited by

                          @wmg031465

                          I went to fastlink. It did not send a email. Maybe I did not use it. I DON'T REMEMBER.

                          CAN YOU NOT JUST CANCEL ON THE PHONE OR EMAIL? I HAVE NEVER SCENE A CANCEL POLICY LIKE THIS.

                          SutyS 1 Reply Last reply Reply Quote 0
                          • SutyS
                            Suty Administrator @wmg031465
                            last edited by

                            Hi @wmg031465, I would like to help you with the cancellation, but the problem is that you are contacting us from the free account and the email you sent to us can't be found anywhere on platforms, we use for the subscription management. I need something (email address, invoice, email message,...) related to that purchase, so I can find it and help you with cancellation.

                            W 1 Reply Last reply Reply Quote 0
                            • W
                              wmg031465 @Suty
                              last edited by

                              @Suty

                              My email is wmg031465@gmail.com

                              Or

                              Ssth1998@gmail.com

                              Please help or I can block payment to you on my credit card?

                              SutyS 1 Reply Last reply Reply Quote 0
                              • SutyS
                                Suty Administrator @wmg031465
                                last edited by

                                Hello @wmg031465, do you have any invoice or anything that could help us to find the payment? It doesn't work with any of your email addresses.

                                1 Reply Last reply Reply Quote 0
                                • S
                                  scubaphil99 | Premium
                                  last edited by

                                  Trying to access my account here:
                                  https://windy.onfastspring.com/account

                                  but I just get this error on the page:
                                  site-not-available

                                  SutyS 1 Reply Last reply Reply Quote 0
                                  • SutyS
                                    Suty Administrator @scubaphil99
                                    last edited by

                                    @scubaphil99 I tested the functionality now and it looks okay. From which region did you try to access the page?

                                    1 Reply Last reply Reply Quote 0
                                    • SutyS
                                      Suty Administrator
                                      last edited by

                                      @david011 Could you please provide further details about this issue? Any screenshots would be appreciated.

                                      1 Reply Last reply Reply Quote 0
                                      • A
                                        Anna Kerr 2
                                        last edited by

                                        Hi, I was charged for premium membership on Friday that I don’t want. I have cancelled through App Store and requested a refund by email to windy@windyapp.co - please can you confirm that I will be refunded in full?
                                        Many thanks

                                        SutyS 1 Reply Last reply Reply Quote 0
                                        • SutyS
                                          Suty Administrator @Anna Kerr 2
                                          last edited by

                                          @Anna-Kerr-2 Please check this post. I think you have a subscription from the different app.

                                          1 Reply Last reply Reply Quote 0
                                          • T
                                            Thom69 | Premium
                                            last edited by

                                            Hello,
                                            i whant to cancel my subscription on windy!
                                            There is no possibility to cancel online! Why?
                                            Also there is no possiblity to change or remove the Credit card supscription! Why?
                                            The link to cancel my account doesn't work. Why?
                                            I have never seen such customer-unfriendly behavior!
                                            Please cancel my subscription!

                                            SutyS 1 Reply Last reply Reply Quote 0
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