How do I cancel subscription?
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@Ondřej-Šutera to be honest now I see some difference, as on regular account the forecast refresh only twice a day and it's even less accurate.
I want to try it further, but rest assured that if I don't like it I can still cancel it with full refund within 14 days.
Could you please revert you action and bring my subscription back?
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@Karol-Krysztopa I already sent the message to you here in chat.
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I can't remember how I signed up. But I wish to cancel. Can't I just go to a web site and cancel. the app has no function to do it.
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@wmg031465
It seems you are not Premium member so you don’t need to cancel your subscription in Windy.com.
Or do you talk about another app with a blue logo ?
Could you clarify which mobile app do you mean ? -
@wmg031465 If you want to cancel your subscription, purchased via AppStore or Google Play, you have to handle that on your own in these stores. If you purchase subscription in browser via Fastspring, you can access your subscription management here on this link.
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Petra I am having trouble finding app I paid the subscription from. Can I just cancel with you? Bill Gilmer
1-770-318-2357
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I went to fastlink. It did not send a email. Maybe I did not use it. I DON'T REMEMBER.
CAN YOU NOT JUST CANCEL ON THE PHONE OR EMAIL? I HAVE NEVER SCENE A CANCEL POLICY LIKE THIS.
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Hi @wmg031465, I would like to help you with the cancellation, but the problem is that you are contacting us from the free account and the email you sent to us can't be found anywhere on platforms, we use for the subscription management. I need something (email address, invoice, email message,...) related to that purchase, so I can find it and help you with cancellation.
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Hello @wmg031465, do you have any invoice or anything that could help us to find the payment? It doesn't work with any of your email addresses.
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Trying to access my account here:
https://windy.onfastspring.com/accountbut I just get this error on the page:
site-not-available -
@scubaphil99 I tested the functionality now and it looks okay. From which region did you try to access the page?
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@david011 Could you please provide further details about this issue? Any screenshots would be appreciated.
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Hi, I was charged for premium membership on Friday that I don’t want. I have cancelled through App Store and requested a refund by email to windy@windyapp.co - please can you confirm that I will be refunded in full?
Many thanks -
@Anna-Kerr-2 Please check this post. I think you have a subscription from the different app.
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Hello,
i whant to cancel my subscription on windy!
There is no possibility to cancel online! Why?
Also there is no possiblity to change or remove the Credit card supscription! Why?
The link to cancel my account doesn't work. Why?
I have never seen such customer-unfriendly behavior!
Please cancel my subscription! -
@Thom69 Hi, I see your Premium was already canceled, so it ends with the end of prepaid period. Specifically, you cancelled the auto-renewal on November 6, 2024.
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Hi, I have cancelled my subscription within 14 days of purchase from Apple Store, would I get a full refund please? I was recommended to use this app to monitor tidal times while having holiday in Maldives, but didn’t realize that I was subscribed to the pro plan and it took effect 2 days before the end of my holiday…Although it is a very useful app, I don’t really need all those information for my normal daily lives. So a full refund would be much appreciated thanks very much!
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@deerchaser06
Would y'all please cancel my subscription and please refund me my money I don't even remember subscribing to this thanks Tina Keneda -
@ZHAOYING-XU We are sorry, but we are not able to refund the purchase, made on AppStore, since Apple doesn’t allow us to manage any purchases made on their platform. You need to request the refund on your own, directly from them as the provider of the purchase process.
