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    How do I cancel subscription?

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    • W
      wmg031465
      last edited by

      I can't remember how I signed up. But I wish to cancel. Can't I just go to a web site and cancel. the app has no function to do it.

      idefix37I SutyS 2 Replies Last reply Reply Quote 0
      • idefix37I
        idefix37 Sailor Moderator @wmg031465
        last edited by idefix37

        @wmg031465
        It seems you are not Premium member so you don’t need to cancel your subscription in Windy.com.
        Or do you talk about another app with a blue logo ?
        Could you clarify which mobile app do you mean ?

        1 Reply Last reply Reply Quote 0
        • SutyS
          Suty Administrator @wmg031465
          last edited by

          @wmg031465 If you want to cancel your subscription, purchased via AppStore or Google Play, you have to handle that on your own in these stores. If you purchase subscription in browser via Fastspring, you can access your subscription management here on this link.

          1 Reply Last reply Reply Quote 0
          • W
            wmg031465
            last edited by

            Petra I am having trouble finding app I paid the subscription from. Can I just cancel with you? Bill Gilmer

            1-770-318-2357

            wmg031465@gmail.com

            W 1 Reply Last reply Reply Quote 0
            • W
              wmg031465 @wmg031465
              last edited by

              @wmg031465

              I went to fastlink. It did not send a email. Maybe I did not use it. I DON'T REMEMBER.

              CAN YOU NOT JUST CANCEL ON THE PHONE OR EMAIL? I HAVE NEVER SCENE A CANCEL POLICY LIKE THIS.

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @wmg031465
                last edited by

                Hi @wmg031465, I would like to help you with the cancellation, but the problem is that you are contacting us from the free account and the email you sent to us can't be found anywhere on platforms, we use for the subscription management. I need something (email address, invoice, email message,...) related to that purchase, so I can find it and help you with cancellation.

                W 1 Reply Last reply Reply Quote 0
                • W
                  wmg031465 @Suty
                  last edited by

                  @Suty

                  My email is wmg031465@gmail.com

                  Or

                  Ssth1998@gmail.com

                  Please help or I can block payment to you on my credit card?

                  SutyS 1 Reply Last reply Reply Quote 0
                  • SutyS
                    Suty Administrator @wmg031465
                    last edited by

                    Hello @wmg031465, do you have any invoice or anything that could help us to find the payment? It doesn't work with any of your email addresses.

                    1 Reply Last reply Reply Quote 0
                    • S
                      scubaphil99 | Premium
                      last edited by

                      Trying to access my account here:
                      https://windy.onfastspring.com/account

                      but I just get this error on the page:
                      site-not-available

                      SutyS 1 Reply Last reply Reply Quote 0
                      • SutyS
                        Suty Administrator @scubaphil99
                        last edited by

                        @scubaphil99 I tested the functionality now and it looks okay. From which region did you try to access the page?

                        1 Reply Last reply Reply Quote 0
                        • SutyS
                          Suty Administrator
                          last edited by

                          @david011 Could you please provide further details about this issue? Any screenshots would be appreciated.

                          1 Reply Last reply Reply Quote 0
                          • A
                            Anna Kerr 2
                            last edited by

                            Hi, I was charged for premium membership on Friday that I don’t want. I have cancelled through App Store and requested a refund by email to windy@windyapp.co - please can you confirm that I will be refunded in full?
                            Many thanks

                            SutyS 1 Reply Last reply Reply Quote 0
                            • SutyS
                              Suty Administrator @Anna Kerr 2
                              last edited by

                              @Anna-Kerr-2 Please check this post. I think you have a subscription from the different app.

                              1 Reply Last reply Reply Quote 0
                              • T
                                Thom69 | Premium
                                last edited by

                                Hello,
                                i whant to cancel my subscription on windy!
                                There is no possibility to cancel online! Why?
                                Also there is no possiblity to change or remove the Credit card supscription! Why?
                                The link to cancel my account doesn't work. Why?
                                I have never seen such customer-unfriendly behavior!
                                Please cancel my subscription!

                                SutyS 1 Reply Last reply Reply Quote 0
                                • SutyS
                                  Suty Administrator @Thom69
                                  last edited by Suty

                                  @Thom69 Hi, I see your Premium was already canceled, so it ends with the end of prepaid period. Specifically, you cancelled the auto-renewal on November 6, 2024.

                                  1 Reply Last reply Reply Quote 0
                                  • ZHAOYING XUZ
                                    ZHAOYING XU
                                    last edited by

                                    Hi, I have cancelled my subscription within 14 days of purchase from Apple Store, would I get a full refund please? I was recommended to use this app to monitor tidal times while having holiday in Maldives, but didn’t realize that I was subscribed to the pro plan and it took effect 2 days before the end of my holiday…Although it is a very useful app, I don’t really need all those information for my normal daily lives. So a full refund would be much appreciated thanks very much!

                                    SutyS 1 Reply Last reply Reply Quote 0
                                    • Tina KenedaT
                                      Tina Keneda @deerchaser06
                                      last edited by

                                      @deerchaser06
                                      Would y'all please cancel my subscription and please refund me my money I don't even remember subscribing to this thanks Tina Keneda

                                      SutyS 1 Reply Last reply Reply Quote 0
                                      • SutyS
                                        Suty Administrator @ZHAOYING XU
                                        last edited by

                                        @ZHAOYING-XU We are sorry, but we are not able to refund the purchase, made on AppStore, since Apple doesn’t allow us to manage any purchases made on their platform. You need to request the refund on your own, directly from them as the provider of the purchase process.

                                        1 Reply Last reply Reply Quote 0
                                        • SutyS
                                          Suty Administrator @Tina Keneda
                                          last edited by

                                          @Tina-Keneda I can help you with that, but I need further info from you, so we can find the payment.

                                          1 Reply Last reply Reply Quote 0
                                          • M
                                            Michael Weißenberger | Premium
                                            last edited by

                                            Onfastspring funktionierte leider nicht, im Google Playstore ist nichts zu finden und per Paypal auch nicht. Und ich bin ganz sicher beim richtigen Anbieter.

                                            Wie kann ich verhindern dass mein Abonnement im Juni weitergeht?

                                            SutyS 1 Reply Last reply Reply Quote 0
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