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    How do I cancel subscription?

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    • A
      Anna Kerr 2
      last edited by

      Hi, I was charged for premium membership on Friday that I don’t want. I have cancelled through App Store and requested a refund by email to windy@windyapp.co - please can you confirm that I will be refunded in full?
      Many thanks

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @Anna Kerr 2
        last edited by

        @Anna-Kerr-2 Please check this post. I think you have a subscription from the different app.

        1 Reply Last reply Reply Quote 0
        • T
          Thom69 | Premium
          last edited by

          Hello,
          i whant to cancel my subscription on windy!
          There is no possibility to cancel online! Why?
          Also there is no possiblity to change or remove the Credit card supscription! Why?
          The link to cancel my account doesn't work. Why?
          I have never seen such customer-unfriendly behavior!
          Please cancel my subscription!

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @Thom69
            last edited by Suty

            @Thom69 Hi, I see your Premium was already canceled, so it ends with the end of prepaid period. Specifically, you cancelled the auto-renewal on November 6, 2024.

            1 Reply Last reply Reply Quote 0
            • ZHAOYING XUZ
              ZHAOYING XU
              last edited by

              Hi, I have cancelled my subscription within 14 days of purchase from Apple Store, would I get a full refund please? I was recommended to use this app to monitor tidal times while having holiday in Maldives, but didn’t realize that I was subscribed to the pro plan and it took effect 2 days before the end of my holiday…Although it is a very useful app, I don’t really need all those information for my normal daily lives. So a full refund would be much appreciated thanks very much!

              SutyS 1 Reply Last reply Reply Quote 0
              • Tina KenedaT
                Tina Keneda @deerchaser06
                last edited by

                @deerchaser06
                Would y'all please cancel my subscription and please refund me my money I don't even remember subscribing to this thanks Tina Keneda

                SutyS 1 Reply Last reply Reply Quote 0
                • SutyS
                  Suty Administrator @ZHAOYING XU
                  last edited by

                  @ZHAOYING-XU We are sorry, but we are not able to refund the purchase, made on AppStore, since Apple doesn’t allow us to manage any purchases made on their platform. You need to request the refund on your own, directly from them as the provider of the purchase process.

                  1 Reply Last reply Reply Quote 0
                  • SutyS
                    Suty Administrator @Tina Keneda
                    last edited by

                    @Tina-Keneda I can help you with that, but I need further info from you, so we can find the payment.

                    1 Reply Last reply Reply Quote 0
                    • M
                      Michael Weißenberger | Premium
                      last edited by

                      Onfastspring funktionierte leider nicht, im Google Playstore ist nichts zu finden und per Paypal auch nicht. Und ich bin ganz sicher beim richtigen Anbieter.

                      Wie kann ich verhindern dass mein Abonnement im Juni weitergeht?

                      SutyS 1 Reply Last reply Reply Quote 0
                      • barry helffB
                        barry helff
                        last edited by

                        i cancelled the day i did it as it did not give me the information I needed. I had the 14 day trail period which i was billed for. how do i get a refund as well as make sure this is cancelled. I do not want to do this every month. Nothing shows up under subscriptions

                        1 Reply Last reply Reply Quote 0
                        • SutyS
                          Suty Administrator @Michael Weißenberger
                          last edited by

                          @Michael-Weißenberger I checked your account info and your Premium doesn't have active auto-renewal, so there are no further steps required.

                          1 Reply Last reply Reply Quote 0
                          • Igor Machado CoelhoI
                            Igor Machado Coelho | Premium
                            last edited by

                            I was billed by Windy two days ago, but I don't remember purchasing anything. It is listed in my Google Play history for billing, but not as a subscription, so I cannot cancel it. How to cancel it?
                            I like a lot the app, but currently don't use that much for a subscription... I tried to login on web, it says I'm premium, but there's no option to cancel it.
                            Please help.
                            Regards

                            Nicole DolezalovaN SutyS 2 Replies Last reply Reply Quote 0
                            • Nicole DolezalovaN
                              Nicole Dolezalova Administrator @Igor Machado Coelho
                              last edited by

                              @Igor-Machado-Coelho Hello, I have forwarded your inquiry to my colleague for processing. You should receive your payment within 3 weeks. Have a nice day, Niki

                              1 Reply Last reply Reply Quote 0
                              • SutyS
                                Suty Administrator @Igor Machado Coelho
                                last edited by

                                @Igor-Machado-Coelho Hello, we checked your record on the end of Google Play and your payment is already refunded.

                                1 Reply Last reply Reply Quote 0
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