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    How do I cancel subscription?

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    • A
      Anna Kerr 2
      last edited by

      Hi, I was charged for premium membership on Friday that I don’t want. I have cancelled through App Store and requested a refund by email to windy@windyapp.co - please can you confirm that I will be refunded in full?
      Many thanks

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @Anna Kerr 2
        last edited by

        @Anna-Kerr-2 Please check this post. I think you have a subscription from the different app.

        1 Reply Last reply Reply Quote 0
        • T
          Thom69 | Premium
          last edited by

          Hello,
          i whant to cancel my subscription on windy!
          There is no possibility to cancel online! Why?
          Also there is no possiblity to change or remove the Credit card supscription! Why?
          The link to cancel my account doesn't work. Why?
          I have never seen such customer-unfriendly behavior!
          Please cancel my subscription!

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @Thom69
            last edited by Suty

            @Thom69 Hi, I see your Premium was already canceled, so it ends with the end of prepaid period. Specifically, you cancelled the auto-renewal on November 6, 2024.

            1 Reply Last reply Reply Quote 0
            • ZHAOYING XUZ
              ZHAOYING XU
              last edited by

              Hi, I have cancelled my subscription within 14 days of purchase from Apple Store, would I get a full refund please? I was recommended to use this app to monitor tidal times while having holiday in Maldives, but didn’t realize that I was subscribed to the pro plan and it took effect 2 days before the end of my holiday…Although it is a very useful app, I don’t really need all those information for my normal daily lives. So a full refund would be much appreciated thanks very much!

              SutyS 1 Reply Last reply Reply Quote 0
              • Tina KenedaT
                Tina Keneda @deerchaser06
                last edited by

                @deerchaser06
                Would y'all please cancel my subscription and please refund me my money I don't even remember subscribing to this thanks Tina Keneda

                SutyS 1 Reply Last reply Reply Quote 0
                • SutyS
                  Suty Administrator @ZHAOYING XU
                  last edited by

                  @ZHAOYING-XU We are sorry, but we are not able to refund the purchase, made on AppStore, since Apple doesn’t allow us to manage any purchases made on their platform. You need to request the refund on your own, directly from them as the provider of the purchase process.

                  1 Reply Last reply Reply Quote 0
                  • SutyS
                    Suty Administrator @Tina Keneda
                    last edited by

                    @Tina-Keneda I can help you with that, but I need further info from you, so we can find the payment.

                    1 Reply Last reply Reply Quote 0
                    • M
                      Michael Weißenberger | Premium
                      last edited by

                      Onfastspring funktionierte leider nicht, im Google Playstore ist nichts zu finden und per Paypal auch nicht. Und ich bin ganz sicher beim richtigen Anbieter.

                      Wie kann ich verhindern dass mein Abonnement im Juni weitergeht?

                      SutyS 1 Reply Last reply Reply Quote 0
                      • barry helffB
                        barry helff
                        last edited by

                        i cancelled the day i did it as it did not give me the information I needed. I had the 14 day trail period which i was billed for. how do i get a refund as well as make sure this is cancelled. I do not want to do this every month. Nothing shows up under subscriptions

                        1 Reply Last reply Reply Quote 0
                        • SutyS
                          Suty Administrator @Michael Weißenberger
                          last edited by

                          @Michael-Weißenberger I checked your account info and your Premium doesn't have active auto-renewal, so there are no further steps required.

                          1 Reply Last reply Reply Quote 0
                          • Igor Machado CoelhoI
                            Igor Machado Coelho | Premium
                            last edited by

                            I was billed by Windy two days ago, but I don't remember purchasing anything. It is listed in my Google Play history for billing, but not as a subscription, so I cannot cancel it. How to cancel it?
                            I like a lot the app, but currently don't use that much for a subscription... I tried to login on web, it says I'm premium, but there's no option to cancel it.
                            Please help.
                            Regards

                            Nicole DolezalovaN SutyS 2 Replies Last reply Reply Quote 0
                            • Nicole DolezalovaN
                              Nicole Dolezalova Administrator @Igor Machado Coelho
                              last edited by

                              @Igor-Machado-Coelho Hello, I have forwarded your inquiry to my colleague for processing. You should receive your payment within 3 weeks. Have a nice day, Niki

                              1 Reply Last reply Reply Quote 0
                              • SutyS
                                Suty Administrator @Igor Machado Coelho
                                last edited by

                                @Igor-Machado-Coelho Hello, we checked your record on the end of Google Play and your payment is already refunded.

                                1 Reply Last reply Reply Quote 0
                                • Ivo MotoI
                                  Ivo Moto
                                  last edited by

                                  I want to cancel the subscription bec ause I'm not usin the app.

                                  Ican't find the subscrition in google account and not in apple account. How can I cancel it?

                                  got billed :

                                  Transaction ID
                                  8N458012RV055333N

                                  Transaction date
                                  23 Jun 2025

                                  Merchant
                                  Google Payment Corpo...
                                  noreply+support@goog...

                                  Invoice ID
                                  877638265829260941

                                  Description Unit price Qty Amount
                                  WINDY PRO account -... 31,00 CHF 1 31,00 CHF
                                  Subtotal 31,00 CHF
                                  Total 31,00 CHF
                                  Payment 31,00 CHF
                                  Charge will appear on your credit card statement as "PAYPAL *GOOGLE WINDY WEAT"
                                  Payment sent to noreply+support@goog...

                                  Kind regards
                                  ivoblatter@yahoo.com/ahamyay.gmail.com

                                  SutyS 1 Reply Last reply Reply Quote 0
                                  • H
                                    Henrik Sandström
                                    last edited by

                                    I signed up for a windy pro subscription just now by mistake . Please refund it , I already cancelled it
                                    Many thanks and best regards
                                    Henrik Sandström

                                    SutyS 1 Reply Last reply Reply Quote 0
                                    • SutyS
                                      Suty Administrator @Ivo Moto
                                      last edited by

                                      @Ivo-Moto Hello, you contacted the wrong app. We are Windy.com with the red logo and our subscription is called Premium, not PRO.

                                      1 Reply Last reply Reply Quote 0
                                      • SutyS
                                        Suty Administrator @Henrik Sandström
                                        last edited by

                                        @Henrik-Sandström Do you talk about Windy.app PRO subscription or Windy.com Premium subscription? We are Windy.com with the Premium and red logo and we have nothing to do with the .app app.

                                        1 Reply Last reply Reply Quote 0
                                        • P
                                          Przemysław Kaliś | Premium
                                          last edited by

                                          Hi,

                                          I would like to cancel my premium subscription. I purchased it a few days ago, but unfortunately the app doesn't quite meet my expectations.

                                          My location is not consistently visible on the map, the screen turns off while playing the forecast, and the search function suggests everything except what I’m actually looking for.

                                          Overall, I rushed into the purchase a bit.

                                          I bought through App Store, my email is przemekkalis@icloud.com

                                          Nicole DolezalovaN 2 Replies Last reply Reply Quote 0
                                          • Nicole DolezalovaN
                                            Nicole Dolezalova Administrator @Przemysław Kaliś
                                            last edited by

                                            @Przemysław-Kaliś Hello, we are very sorry for not fast discovery of features you need and want - you can actually add your location to favorites (search or click on city and place you like and hit heart button next to it + pin to homepage). This way you will make it visible all the time in home screen in the form of a widget.
                                            Or you can use mobile widget with our mobile app directly in your home and lock screen.
                                            Last but not least, you can also set the overlay, place, zoom, 1 or 3h forecast as you want in the settings of the app - next time you will open the app your last layer with city and zoom will be there - just right where you need it. :)

                                            I have prepared screenshot
                                            Simulator Screenshot - iPhone 16 Pro Max - 2025-07-10 at 18.03.56.png

                                            Simulator Screenshot - iPhone 16 Pro Max - 2025-07-10 at 18.21.34.png

                                            Screenshot 2025-07-10 at 22.23.41.png

                                            1 Reply Last reply Reply Quote 0
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