How do I cancel subscription?

wmg031465

Or

Ssth1998@gmail.com

Please help or I can block payment to you on my credit card?

Suty

Hello @wmg031465, do you have any invoice or anything that could help us to find the payment? It doesn't work with any of your email addresses.

scubaphil99

Trying to access my account here:
https://windy.onfastspring.com/account

but I just get this error on the page:
site-not-available

Suty

@scubaphil99 I tested the functionality now and it looks okay. From which region did you try to access the page?

Suty

@david011 Could you please provide further details about this issue? Any screenshots would be appreciated.

Anna Kerr 2

Hi, I was charged for premium membership on Friday that I don’t want. I have cancelled through App Store and requested a refund by email to windy@windyapp.co - please can you confirm that I will be refunded in full?
Many thanks

Suty

@Anna-Kerr-2 Please check this post. I think you have a subscription from the different app.

Thom69

Hello,
i whant to cancel my subscription on windy!
There is no possibility to cancel online! Why?
Also there is no possiblity to change or remove the Credit card supscription! Why?
The link to cancel my account doesn't work. Why?
I have never seen such customer-unfriendly behavior!
Please cancel my subscription!

Suty

@Thom69 Hi, I see your Premium was already canceled, so it ends with the end of prepaid period. Specifically, you cancelled the auto-renewal on November 6, 2024.

ZHAOYING XU

Hi, I have cancelled my subscription within 14 days of purchase from Apple Store, would I get a full refund please? I was recommended to use this app to monitor tidal times while having holiday in Maldives, but didn’t realize that I was subscribed to the pro plan and it took effect 2 days before the end of my holiday…Although it is a very useful app, I don’t really need all those information for my normal daily lives. So a full refund would be much appreciated thanks very much!

Tina Keneda

@deerchaser06
Would y'all please cancel my subscription and please refund me my money I don't even remember subscribing to this thanks Tina Keneda

Suty

@ZHAOYING-XU We are sorry, but we are not able to refund the purchase, made on AppStore, since Apple doesn’t allow us to manage any purchases made on their platform. You need to request the refund on your own, directly from them as the provider of the purchase process.

Suty

@Tina-Keneda I can help you with that, but I need further info from you, so we can find the payment.

Michael Weißenberger

Onfastspring funktionierte leider nicht, im Google Playstore ist nichts zu finden und per Paypal auch nicht. Und ich bin ganz sicher beim richtigen Anbieter.

Wie kann ich verhindern dass mein Abonnement im Juni weitergeht?

barry helff

i cancelled the day i did it as it did not give me the information I needed. I had the 14 day trail period which i was billed for. how do i get a refund as well as make sure this is cancelled. I do not want to do this every month. Nothing shows up under subscriptions

Suty

@Michael-Weißenberger I checked your account info and your Premium doesn't have active auto-renewal, so there are no further steps required.

Igor Machado Coelho

I was billed by Windy two days ago, but I don't remember purchasing anything. It is listed in my Google Play history for billing, but not as a subscription, so I cannot cancel it. How to cancel it?
I like a lot the app, but currently don't use that much for a subscription... I tried to login on web, it says I'm premium, but there's no option to cancel it.
Please help.
Regards

Nicole Dolezalova

@Igor-Machado-Coelho Hello, I have forwarded your inquiry to my colleague for processing. You should receive your payment within 3 weeks. Have a nice day, Niki

Suty

@Igor-Machado-Coelho Hello, we checked your record on the end of Google Play and your payment is already refunded.

Ivo Moto

I want to cancel the subscription bec ause I'm not usin the app.

Ican't find the subscrition in google account and not in apple account. How can I cancel it?

got billed :

Transaction ID
8N458012RV055333N

Transaction date
23 Jun 2025

Merchant
Google Payment Corpo...
noreply+support@goog...

Invoice ID
877638265829260941

Description Unit price Qty Amount
WINDY PRO account -... 31,00 CHF 1 31,00 CHF
Subtotal 31,00 CHF
Total 31,00 CHF
Payment 31,00 CHF
Charge will appear on your credit card statement as "PAYPAL *GOOGLE WINDY WEAT"
Payment sent to noreply+support@goog...

Kind regards
ivoblatter@yahoo.com/ahamyay.gmail.com