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    How do I cancel subscription?

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    • T
      Thom69 | Premium
      last edited by

      Hello,
      i whant to cancel my subscription on windy!
      There is no possibility to cancel online! Why?
      Also there is no possiblity to change or remove the Credit card supscription! Why?
      The link to cancel my account doesn't work. Why?
      I have never seen such customer-unfriendly behavior!
      Please cancel my subscription!

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @Thom69
        last edited by Suty

        @Thom69 Hi, I see your Premium was already canceled, so it ends with the end of prepaid period. Specifically, you cancelled the auto-renewal on November 6, 2024.

        1 Reply Last reply Reply Quote 0
        • ZHAOYING XUZ
          ZHAOYING XU
          last edited by

          Hi, I have cancelled my subscription within 14 days of purchase from Apple Store, would I get a full refund please? I was recommended to use this app to monitor tidal times while having holiday in Maldives, but didn’t realize that I was subscribed to the pro plan and it took effect 2 days before the end of my holiday…Although it is a very useful app, I don’t really need all those information for my normal daily lives. So a full refund would be much appreciated thanks very much!

          SutyS 1 Reply Last reply Reply Quote 0
          • Tina KenedaT
            Tina Keneda @deerchaser06
            last edited by

            @deerchaser06
            Would y'all please cancel my subscription and please refund me my money I don't even remember subscribing to this thanks Tina Keneda

            SutyS 1 Reply Last reply Reply Quote 0
            • SutyS
              Suty Administrator @ZHAOYING XU
              last edited by

              @ZHAOYING-XU We are sorry, but we are not able to refund the purchase, made on AppStore, since Apple doesn’t allow us to manage any purchases made on their platform. You need to request the refund on your own, directly from them as the provider of the purchase process.

              1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @Tina Keneda
                last edited by

                @Tina-Keneda I can help you with that, but I need further info from you, so we can find the payment.

                1 Reply Last reply Reply Quote 0
                • M
                  Michael Weißenberger | Premium
                  last edited by

                  Onfastspring funktionierte leider nicht, im Google Playstore ist nichts zu finden und per Paypal auch nicht. Und ich bin ganz sicher beim richtigen Anbieter.

                  Wie kann ich verhindern dass mein Abonnement im Juni weitergeht?

                  SutyS 1 Reply Last reply Reply Quote 0
                  • barry helffB
                    barry helff
                    last edited by

                    i cancelled the day i did it as it did not give me the information I needed. I had the 14 day trail period which i was billed for. how do i get a refund as well as make sure this is cancelled. I do not want to do this every month. Nothing shows up under subscriptions

                    1 Reply Last reply Reply Quote 0
                    • SutyS
                      Suty Administrator @Michael Weißenberger
                      last edited by

                      @Michael-Weißenberger I checked your account info and your Premium doesn't have active auto-renewal, so there are no further steps required.

                      1 Reply Last reply Reply Quote 0
                      • Igor Machado CoelhoI
                        Igor Machado Coelho | Premium
                        last edited by

                        I was billed by Windy two days ago, but I don't remember purchasing anything. It is listed in my Google Play history for billing, but not as a subscription, so I cannot cancel it. How to cancel it?
                        I like a lot the app, but currently don't use that much for a subscription... I tried to login on web, it says I'm premium, but there's no option to cancel it.
                        Please help.
                        Regards

                        Nicole DolezalovaN SutyS 2 Replies Last reply Reply Quote 0
                        • Nicole DolezalovaN
                          Nicole Dolezalova Administrator @Igor Machado Coelho
                          last edited by

                          @Igor-Machado-Coelho Hello, I have forwarded your inquiry to my colleague for processing. You should receive your payment within 3 weeks. Have a nice day, Niki

                          1 Reply Last reply Reply Quote 0
                          • SutyS
                            Suty Administrator @Igor Machado Coelho
                            last edited by

                            @Igor-Machado-Coelho Hello, we checked your record on the end of Google Play and your payment is already refunded.

                            1 Reply Last reply Reply Quote 0
                            • Ivo MotoI
                              Ivo Moto
                              last edited by

                              I want to cancel the subscription bec ause I'm not usin the app.

                              Ican't find the subscrition in google account and not in apple account. How can I cancel it?

                              got billed :

                              Transaction ID
                              8N458012RV055333N

                              Transaction date
                              23 Jun 2025

                              Merchant
                              Google Payment Corpo...
                              noreply+support@goog...

                              Invoice ID
                              877638265829260941

                              Description Unit price Qty Amount
                              WINDY PRO account -... 31,00 CHF 1 31,00 CHF
                              Subtotal 31,00 CHF
                              Total 31,00 CHF
                              Payment 31,00 CHF
                              Charge will appear on your credit card statement as "PAYPAL *GOOGLE WINDY WEAT"
                              Payment sent to noreply+support@goog...

                              Kind regards
                              ivoblatter@yahoo.com/ahamyay.gmail.com

                              SutyS 1 Reply Last reply Reply Quote 0
                              • H
                                Henrik Sandström
                                last edited by

                                I signed up for a windy pro subscription just now by mistake . Please refund it , I already cancelled it
                                Many thanks and best regards
                                Henrik Sandström

                                SutyS 1 Reply Last reply Reply Quote 0
                                • SutyS
                                  Suty Administrator @Ivo Moto
                                  last edited by

                                  @Ivo-Moto Hello, you contacted the wrong app. We are Windy.com with the red logo and our subscription is called Premium, not PRO.

                                  1 Reply Last reply Reply Quote 0
                                  • SutyS
                                    Suty Administrator @Henrik Sandström
                                    last edited by

                                    @Henrik-Sandström Do you talk about Windy.app PRO subscription or Windy.com Premium subscription? We are Windy.com with the Premium and red logo and we have nothing to do with the .app app.

                                    1 Reply Last reply Reply Quote 0
                                    • Alvin Cheng 2A
                                      Alvin Cheng 2
                                      last edited by

                                      Hello, what is windy?com

                                      1 Reply Last reply Reply Quote 0
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