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    How do I cancel subscription?

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    • M
      Michael Weißenberger | Premium
      last edited by

      Onfastspring funktionierte leider nicht, im Google Playstore ist nichts zu finden und per Paypal auch nicht. Und ich bin ganz sicher beim richtigen Anbieter.

      Wie kann ich verhindern dass mein Abonnement im Juni weitergeht?

      SutyS 1 Reply Last reply Reply Quote 0
      • barry helffB
        barry helff
        last edited by

        i cancelled the day i did it as it did not give me the information I needed. I had the 14 day trail period which i was billed for. how do i get a refund as well as make sure this is cancelled. I do not want to do this every month. Nothing shows up under subscriptions

        1 Reply Last reply Reply Quote 0
        • SutyS
          Suty Administrator @Michael Weißenberger
          last edited by

          @Michael-Weißenberger I checked your account info and your Premium doesn't have active auto-renewal, so there are no further steps required.

          1 Reply Last reply Reply Quote 0
          • Igor Machado CoelhoI
            Igor Machado Coelho | Premium
            last edited by

            I was billed by Windy two days ago, but I don't remember purchasing anything. It is listed in my Google Play history for billing, but not as a subscription, so I cannot cancel it. How to cancel it?
            I like a lot the app, but currently don't use that much for a subscription... I tried to login on web, it says I'm premium, but there's no option to cancel it.
            Please help.
            Regards

            Nicole DolezalovaN SutyS 2 Replies Last reply Reply Quote 0
            • Nicole DolezalovaN
              Nicole Dolezalova Administrator @Igor Machado Coelho
              last edited by

              @Igor-Machado-Coelho Hello, I have forwarded your inquiry to my colleague for processing. You should receive your payment within 3 weeks. Have a nice day, Niki

              1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @Igor Machado Coelho
                last edited by

                @Igor-Machado-Coelho Hello, we checked your record on the end of Google Play and your payment is already refunded.

                1 Reply Last reply Reply Quote 0
                • Ivo MotoI
                  Ivo Moto
                  last edited by

                  I want to cancel the subscription bec ause I'm not usin the app.

                  Ican't find the subscrition in google account and not in apple account. How can I cancel it?

                  got billed :

                  Transaction ID
                  8N458012RV055333N

                  Transaction date
                  23 Jun 2025

                  Merchant
                  Google Payment Corpo...
                  noreply+support@goog...

                  Invoice ID
                  877638265829260941

                  Description Unit price Qty Amount
                  WINDY PRO account -... 31,00 CHF 1 31,00 CHF
                  Subtotal 31,00 CHF
                  Total 31,00 CHF
                  Payment 31,00 CHF
                  Charge will appear on your credit card statement as "PAYPAL *GOOGLE WINDY WEAT"
                  Payment sent to noreply+support@goog...

                  Kind regards
                  ivoblatter@yahoo.com/ahamyay.gmail.com

                  SutyS 1 Reply Last reply Reply Quote 0
                  • H
                    Henrik Sandström
                    last edited by

                    I signed up for a windy pro subscription just now by mistake . Please refund it , I already cancelled it
                    Many thanks and best regards
                    Henrik Sandström

                    SutyS 1 Reply Last reply Reply Quote 0
                    • SutyS
                      Suty Administrator @Ivo Moto
                      last edited by

                      @Ivo-Moto Hello, you contacted the wrong app. We are Windy.com with the red logo and our subscription is called Premium, not PRO.

                      1 Reply Last reply Reply Quote 0
                      • SutyS
                        Suty Administrator @Henrik Sandström
                        last edited by

                        @Henrik-Sandström Do you talk about Windy.app PRO subscription or Windy.com Premium subscription? We are Windy.com with the Premium and red logo and we have nothing to do with the .app app.

                        1 Reply Last reply Reply Quote 0
                        • P
                          Przemysław Kaliś | Premium
                          last edited by

                          Hi,

                          I would like to cancel my premium subscription. I purchased it a few days ago, but unfortunately the app doesn't quite meet my expectations.

                          My location is not consistently visible on the map, the screen turns off while playing the forecast, and the search function suggests everything except what I’m actually looking for.

                          Overall, I rushed into the purchase a bit.

                          I bought through App Store, my email is przemekkalis@icloud.com

                          Nicole DolezalovaN 2 Replies Last reply Reply Quote 0
                          • Nicole DolezalovaN
                            Nicole Dolezalova Administrator @Przemysław Kaliś
                            last edited by

                            @Przemysław-Kaliś Hello, we are very sorry for not fast discovery of features you need and want - you can actually add your location to favorites (search or click on city and place you like and hit heart button next to it + pin to homepage). This way you will make it visible all the time in home screen in the form of a widget.
                            Or you can use mobile widget with our mobile app directly in your home and lock screen.
                            Last but not least, you can also set the overlay, place, zoom, 1 or 3h forecast as you want in the settings of the app - next time you will open the app your last layer with city and zoom will be there - just right where you need it. :)

                            I have prepared screenshot
                            Simulator Screenshot - iPhone 16 Pro Max - 2025-07-10 at 18.03.56.png

                            Simulator Screenshot - iPhone 16 Pro Max - 2025-07-10 at 18.21.34.png

                            Screenshot 2025-07-10 at 22.23.41.png

                            1 Reply Last reply Reply Quote 0
                            • Nicole DolezalovaN
                              Nicole Dolezalova Administrator @Przemysław Kaliś
                              last edited by

                              @Przemysław-Kaliś In case you really want to leave us, we are unable to refund your App Store purchase. Apple doesn't allow us to manage purchases made on their platform. You will need to request a refund directly from Apple, as they are the provider of the purchase process.

                              Once again, I apologize that I am unable to assist you further but I hope I have helped you!
                              Have a nice day, Niki

                              P 1 Reply Last reply Reply Quote 0
                              • P
                                Przemysław Kaliś @Nicole Dolezalova | Premium
                                last edited by

                                @Nicole-Dolezalova Thank you for the detailed response. For now, I’ve decided to cancel my subscription but I really appreciate the work you’ve done and will keep an eye on your app — there’s a good chance I’ll be back in the future. Best regards.

                                1 Reply Last reply Reply Quote 0
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