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    I have authorized unreated transactions? What does it mean?

    Windy Premium
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    • xy916X
      xy916
      last edited by xy916

      I have authorized unreated transactions
      What does it mean?
      Screenshot_20200814120816.jpg

      KorinaK 1 Reply Last reply Reply Quote 0
      • KorinaK
        Korina @xy916
        last edited by

        @xy916 Hello, this means you have subscribed to Windy Premium, however your transaction was declined.

        Korina

        xy916X 1 Reply Last reply Reply Quote 0
        • xy916X
          xy916 @Korina
          last edited by

          @Korina Then what should I do?😁

          KorinaK 1 Reply Last reply Reply Quote 0
          • KorinaK
            Korina @xy916
            last edited by

            @xy916 Hi, it depends - would you like to purchase Premium or not?

            Korina

            xy916X 1 Reply Last reply Reply Quote 0
            • xy916X
              xy916 @Korina
              last edited by

              @Korina Yes, I need. Will I have a subscription? If not, do I need to replace the payment method to re-subscribe?

              KorinaK 1 Reply Last reply Reply Quote 0
              • KorinaK
                Korina @xy916
                last edited by

                @xy916 Hi, try to use PayPal instead, since your credit card payment was declined.

                Korina

                xy916X 1 Reply Last reply Reply Quote 0
                • xy916X
                  xy916 @Korina
                  last edited by

                  @Korina I will use PayPal. But I was deducted, how should I refund?

                  1 Reply Last reply Reply Quote 0
                  • petra.pikP
                    petra.pik
                    last edited by

                    Hi @xy916, if the money was deducted, that means you already paid for your subscription. In that case, you should receive an email from FastSpring about your subscription and number of your order.

                    Is Premium available to you? If not, follow this manual to access is – https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

                    Petra

                    1 Reply Last reply Reply Quote 0
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