I have authorized unreated transactions? What does it mean?

[xy916]

I have authorized unreated transactions
What does it mean?

[Korina]

@xy916 Hello, this means you have subscribed to Windy Premium, however your transaction was declined.

[xy916]

@Korina Then what should I do?😁

[Korina]

@xy916 Hi, it depends - would you like to purchase Premium or not?

[xy916]

@Korina Yes, I need. Will I have a subscription? If not, do I need to replace the payment method to re-subscribe?

[Korina]

@xy916 Hi, try to use PayPal instead, since your credit card payment was declined.

[xy916]

@Korina I will use PayPal. But I was deducted, how should I refund?

[petra.pik]

Hi @xy916, if the money was deducted, that means you already paid for your subscription. In that case, you should receive an email from FastSpring about your subscription and number of your order.

Is Premium available to you? If not, follow this manual to access is – https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features