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    Missing radar section

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    • T
      TeeFrix | Premium
      last edited by

      I live in Winnipeg, Canada. The map shows I'm apparently within radar coverage, but any precipitation we have here does not show up. It appears as if Winnipeg is within a squared off radar restricted boundary. What's happening here? See attachment. Thanks.Screen Shot 2020-09-01 at 11.50.13 AM.jpg

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      • petra.pikP
        petra.pik
        last edited by

        Hello @TeeFrix, thank you for letting us know. This seems like problem on provider's side, but we will investigate it :)

        Petra

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        • T
          TeeFrix | Premium
          last edited by

          What have you found out about this? In the meantime, the temps are way off as well, mostly in the mornings. See attachments for comparisons with other trusted weather reports.

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          • T
            TeeFrix | Premium
            last edited by

            IMG_8456.PNG IMG_8237.PNG

            idefix37I 1 Reply Last reply Reply Quote 0
            • idefix37I
              idefix37 Sailor Moderator @TeeFrix
              last edited by idefix37

              @TeeFrix
              You compare the observed temperature 48/58 minutes ago with the forecast temperature for the next 3 hours. The temperature changes are very quick in the morning with anticyclonic conditions (1025hPa) and without cloudiness. This can explain the discrepancy. You should use the ‘observation vs forecast’ feature to see which is the best model for your location. Unfortunately then you cannot choose another model than ECMWF in the widget.

              0411800A-0DE4-4CC6-93BC-2B55C01DBA4B.jpeg

              Concerning the radar coverage, there is no longer problem?

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              • T
                TeeFrix | Premium
                last edited by

                Thanks for this detailed response about the temperature variation. I'll try what you suggest! About the radar coverage, it still seems to block out my area. It's snowing heavily here right now - attached are screenshots from windy.com and from AccuWeather. Screen Shot 2020-10-20 at 8.51.27 PM.jpg Screen Shot 2020-10-20 at 8.50.35 PM.jpg

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                • T
                  TeeFrix | Premium
                  last edited by

                  ... and again today. Snowing steadily here in Winnipeg right now, but your radar ignores this area. Accuweather's radar shows it though. Is this something I'm doing wrong in my settings?? Or?? ![0_1603817940357_Screen Shot 2020-10-27 at 11.53.58 AM.jpg](Uploading 100%) ![0_1603817945532_Screen Shot 2020-10-27 at 11.54.20 AM.jpg](Uploading 100%)

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                  • T
                    TeeFrix | Premium
                    last edited by

                    Screen Shot 2020-10-27 at 11.54.20 AM.jpg Screen Shot 2020-10-27 at 11.53.58 AM.jpg

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                    • T
                      TeeFrix | Premium
                      last edited by

                      Wondering if anyone is able to respond to this?

                      KorinaK 1 Reply Last reply Reply Quote 0
                      • KorinaK
                        Korina @TeeFrix
                        last edited by

                        @TeeFrix Hello, thank you for reporting, we will look into it.

                        Korina

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                        • T
                          TeeFrix | Premium
                          last edited by

                          Have you looked into this yet? I just paid for a month upgrade and the same issue persists.

                          KorinaK 1 Reply Last reply Reply Quote 0
                          • KorinaK
                            Korina @TeeFrix
                            last edited by

                            @TeeFrix Hello, this issue is reported and it is on our to-do list.

                            Korina

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                            • T
                              TeeFrix | Premium
                              last edited by

                              OK, great, thank you!

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                              • T
                                TeeFrix | Premium
                                last edited by

                                @idefix37 @Korina @petra-pik So this has been three months now without any explanation or fix. Your banner says "premium subscribers will get premium technical support" and my monthly subscription is up for renewal soon - does that mean I'll now also get removed off your "to do list"? Why is this taking so long? I really want to stay optimistic that you'll actually do something about this issue because I do think your site/app is otherwise quite good.

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                                • petra.pikP
                                  petra.pik
                                  last edited by petra.pik

                                  Hello @TeeFrix, as my colleague mentioned above, it is on our to-do list. We are a small team and right now we are focused on the tasks that have a higher priority and bugs that are more severe.

                                  Feedbacks from non-Premium users are not ignored. Premium users get more attention because thanks to them we will be able to pay our bills and continue developing Windy.

                                  Thank you for your understanding.

                                  Petra

                                  T 1 Reply Last reply Reply Quote 2
                                  • T
                                    TeeFrix @petra.pik | Premium
                                    last edited by

                                    @petra-pik OK, well, I'll keep up the subscription then with hopes that this gets resolved sooner than later. In the meantime, it's hard to recommend Windy to people when it's precipitating heavily and the app shows clear skies. I'm rooting for you though! Windy is my replacement for what WeatherUnderground used to be, but even better!

                                    T 1 Reply Last reply Reply Quote 1
                                    • T
                                      TeeFrix @TeeFrix | Premium
                                      last edited by

                                      @petra-pik The radar is working now! Was it something you guys fixed?

                                      petra.pikP 1 Reply Last reply Reply Quote 0
                                      • petra.pikP
                                        petra.pik @TeeFrix
                                        last edited by

                                        Hi @teefrix, we fixed it :)

                                        Petra

                                        1 Reply Last reply Reply Quote 1
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