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    Remboursement d'abonnement payé plusieurs fois

    Windy Premium
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    • Guss974G
      Guss974 | Premium
      last edited by

      Bonjour,

      J'ai souscris récemment à l'option premium de Windy.
      Après avoir tenté à 4 reprises de valider mon abonnement, l'opération a été rejetée. J'ai donc recommencé ma démarche à plusieurs reprises. Sauf que, 4 prélèvement ont été effectué sur mon compte, (4 x 18€99).
      Comment dois-je procéder pour me faire rembourser les 3 paiements prélevés ?

      Merci pour vos réponses.

      1 Reply Last reply Reply Quote 0
      • petra.pikP
        petra.pik
        last edited by

        Hello @Guss974, thank you for supporting us by subscribing to Windy Premium!

        I have sent you a refund for the 3 payments. You should have it on your account soon.

        To access your premium features, follow this manual – https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
        Note that the restoration process has to be followed on a desktop version in your case.

        Let me know if you will need further assistance.

        Petra

        1 Reply Last reply Reply Quote 1
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