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    Location finding error + widget only shows 3 days not 5

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    • mcgonM
      mcgon | Premium
      last edited by mcgon

      I use a VPN and the widget now often finds my location as London(VPN location) even though I'm physically in Dublin. When I click refresh on the widget it immediately finds the right area of Dublin.
      This never happened in the last year. It's only started this week since either the app was updated or my phone was updated to Android 11. I have enabled all location permissions for the app so not sure why this is happening.

      1 Reply Last reply Reply Quote 1
      • petra.pikP
        petra.pik
        last edited by

        Hello @mcgon, thank you for your report. This is a bug we are currently working on.

        Petra

        T 1 Reply Last reply Reply Quote 1
        • petra.pikP
          petra.pik
          last edited by

          @mcgon, today we’ve released a new version of the application (26.1.6) which solves the widget issue.

          Let me know in case the issue still persists.

          Petra

          1 Reply Last reply Reply Quote 0
          • mcgonM
            mcgon | Premium
            last edited by mcgon

            Hi Petra,
            The issue persists. I am using Android 11 and also ExpressVpn. This issue did not occur previously and my location was always correct when the widget was set to "my current location". Now however it detects the VPN location not my real location or network based location.

            Edit: I've completely removed app and clean installed and set widget again. I'll see if it made any difference and update shortly.

            1 Reply Last reply Reply Quote 0
            • petra.pikP
              petra.pik
              last edited by

              @mcgon we are aware of this issue and will be releasing a new version in the following day. We are sorry for the possible inconvenience.

              Petra

              1 Reply Last reply Reply Quote 1
              • mcgonM
                mcgon | Premium
                last edited by

                No a problem at all Petra. I'm happy to provide feedback to make this brilliant app even better. Thanks for your reply.

                1 Reply Last reply Reply Quote 0
                • T
                  toyotaist @petra.pik
                  last edited by

                  @petra-pik I see when I installing the app, and app asking for access to location, only option is "location when app open/using" other app has the option "always" can this affect the problem with the issue for the location error...

                  1 Reply Last reply Reply Quote 0
                  • mcgonM
                    mcgon | Premium
                    last edited by

                    Yes it may be an Android 11 issue. It persists for me even after recent updates. My location shows up as city of London in the widget but in in Ireland. My VPN is in London though. Was not an issue before Android 11.

                    1 Reply Last reply Reply Quote 0
                    • petra.pikP
                      petra.pik
                      last edited by

                      @toyotaist thank you for the suggestion, we will investigate it
                      @mcgon this occurred for users who have older versions of Android as well, it is a bug in the widget.

                      Thank you for your feedback.

                      Petra

                      1 Reply Last reply Reply Quote 1
                      • mcgonM
                        mcgon | Premium
                        last edited by

                        Thank you for your continued efforts guys. I just wanted to update as I bought a new phone.

                        I bought a new Pixel 5 today running latest stock android.

                        1. The location issue still persists. I'm sure you are working on it - but just wanted to mention it as it;s been a few weeks.

                        2. The widget now only shows me 3 days! It used to show 5 days on the Pixel 2 - then it reduced to 4 days on the Pixel 2 after an update. Now on the Pixel 5 it only shows 3 days? :( See my image attached. Is this issue being worked on too? I'm a premium user of the app and love it - keep up the great work!

                        Capture.JPG

                        mcgonM 1 Reply Last reply Reply Quote 0
                        • mcgonM
                          mcgon @mcgon | Premium
                          last edited by

                          Is it possible to sign up to follow progress on ongoing issues like the location / widget issues?
                          They've made the app mostly unusable in recent weeks so I am following with interest so I can test any fixes as they are released.

                          thanks

                          1 Reply Last reply Reply Quote 0
                          • mcgonM
                            mcgon | Premium
                            last edited by mcgon

                            Ah.. I see from another thread the location issue is still being worked on as of now 19th Oct 11:15am UTC. Thanks.

                            I don't see any update on the widget UI issue however? When I add the widget to my new Pixel 5 phone, I can only expand it to see 3 days as per screenshot. this should be 4 (like my pixel 2 with same 1080 width resolution) or 5 days like it used to be?

                            1 Reply Last reply Reply Quote 0
                            • petra.pikP
                              petra.pik
                              last edited by

                              Hello @mcgon, thank you for the additional info. We haven't solved the widget issue nor do we have a bug repairs/new features schedule available to share.

                              The solution for both of these issues is still in progress.

                              We are sorry for the possible inconvenience, thank you for your understanding.

                              Petra

                              1 Reply Last reply Reply Quote 1
                              • mcgonM
                                mcgon | Premium
                                last edited by

                                The UI is now fixed in latest release. I get to see 5 days in the widget on my pixel 5 now. Thanks guys.
                                Location appears fixed too although I've not tested that long enough yet.

                                alt text

                                KorinaK 1 Reply Last reply Reply Quote 0
                                • KorinaK
                                  Korina @mcgon
                                  last edited by

                                  @mcgon Hi, we are glad it is fixed now!

                                  Korina

                                  1 Reply Last reply Reply Quote 1
                                  • mcgonM
                                    mcgon | Premium
                                    last edited by mcgon

                                    Looks like the location issue is fixed too. I've not seen it since the last app update. Thank you all for the great work here. 😍

                                    1 Reply Last reply Reply Quote 1
                                    • mcgonM
                                      mcgon | Premium
                                      last edited by

                                      Seeing my location in Widget change to random places again. London. Seattle. etc.
                                      not sure. Seemed to work fine for the past while.

                                      KorinaK 1 Reply Last reply Reply Quote 0
                                      • KorinaK
                                        Korina @mcgon
                                        last edited by

                                        @mcgon Hello, sorry to hear that, it is an ongoing problem, we will try to fix this.

                                        Korina

                                        1 Reply Last reply Reply Quote 1
                                        • T
                                          Thomy
                                          last edited by Thomy

                                          Hello!
                                          Let me share my experience also. I am from Koper, Slovenia. My widget always shows the weather in Neuhaus Am Klausenbach, Austria. When I click on the cog and "update widget" it switches to my hometown, but just for a short period of time... After minutes I get the Austrian forecast again.
                                          My question is: how do you pronounce Neuhaus Am Klausenbach?

                                          1 Reply Last reply Reply Quote 2
                                          • petra.pikP
                                            petra.pik
                                            last edited by

                                            Hello @Thomy, have you previously allowed the application to use your location? (Can be found in your Settings.)
                                            What option have you set in the widget regarding the location? Use GPS or you set your hometown?
                                            What version of the application (Menu, scroll down to check it) and operating system do you have?

                                            Petra

                                            1 Reply Last reply Reply Quote 0
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