Windy Pro issue on Ipad and Samsung

[paperlee777]

I purchased the Windy Pro on Ipad, but ipad always shows "there seems no internet connection please try again later". The wifi connection is working on all the other apps.

I tried to sign in with the account info in Samsung tablet, it doesn't work.

Anyone can help? Thanks

[petra.pik]

Hello @paperlee777, thank you for subscribing to Windy Premium and supporting us this way!

I would recommend uninstall and install the application again.
Right now Premium is linked to your iPad so you won't be able to see it on other devices until you restore it there.
Please, check if mean our application, there is an application with name similar to ours.

on.windy.com/AndroidApp
on.windy.com/iOSapp

Here is a manual you can follow to restore your purchase on iPad – https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.

When you log in to Samsung tablet what doesn't work – the log in itself or Windy Premium?