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    Windy Premium from app to desktop

    Bug Reports
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    • K
      Klaas Decuypere last edited by idefix37

      Hi

      I just subscribed to Windy Pro and was wondering how to render my settings on my desktop. The system is asking me for a code via a medium called FactSpring, yet I never received a message from this medium.

      Regards
      Klaas.

      1 Reply Last reply Reply Quote 0
      • petra.pik
        petra.pik last edited by

        Hello @Klaas-Decuypere, thank you for supporting us by subscribing to Windy Premium!

        Do you see premium features on the device you originally made a purchase on? You have to log in with your Windy account there and once it recognizes you as a premium user (little crown by your profile picture) you can then log in to another device of your choice.

        Petra

        1 Reply Last reply Reply Quote 0
        • ginoarper
          ginoarper last edited by

          The same happen to me. But nothing In my desktop i m not premiun in my cellphone yes. Please fix this bug

          petra.pik 1 Reply Last reply Reply Quote 0
          • ivo
            ivo Administrator last edited by

            Are you sure you have paid your subscription to right guys?

            There is fake russian Windy.app that cannibalizes our name. Our app has red logo and 5 times more functionality even in free mode.

            alt text

            ginoarper 1 Reply Last reply Reply Quote 2
            • ginoarper
              ginoarper @ivo last edited by

              @ivo please what do you yo think we are ? Be serious.

              1 Reply Last reply Reply Quote 0
              • petra.pik
                petra.pik @ginoarper last edited by

                Hi @ginoarper, would you describe your issue closer? On which platform you originally subscribed, in the application? When you try to open Windy in Private window and log in, do you see Premium features?

                I would recommend clearing the local browser storage.

                Petra

                ginoarper 1 Reply Last reply Reply Quote 0
                • ginoarper
                  ginoarper @petra.pik last edited by

                  @petra-pik hi Petra i paíd using windy app but on desktop ask for a fast code in orden to be premiun????? On the other hand tell KORINA that im waiting 3 days her help ayuda on chat.
                  Guys your app is good but help Assistant is not

                  Korina 1 Reply Last reply Reply Quote 0
                  • Korina
                    Korina Administrator @ginoarper last edited by

                    @ginoarper Hello, I unfortunately have no email from you, unless you are using a different email address than here. Furthermore, we could not find any purchase under GINOAR@ICLOUD.COM email. Did you buy Premium via FastSpring or mobile app store? Please let us know the email address used during the payment.

                    Korina

                    ginoarper 扬帆001 3 Replies Last reply Reply Quote 1
                    • ginoarper
                      ginoarper @Korina last edited by

                      @Korina look your chat, in that moment i was asking help adding Webcam

                      1 Reply Last reply Reply Quote 0
                      • ginoarper
                        ginoarper @Korina last edited by

                        @Korina yes i Bought with ginoar and sign in consultoria@estudiaabanto.com. Now all is ok thanks. By the way Answer me about webcam

                        1 Reply Last reply Reply Quote 0
                        • 扬帆001
                          扬帆001 @Korina | Premium last edited by

                          @korina I buy Premium via FastSpring,paid by Alipay, 11AM.But now, my account is still not premium. please help me to check what happened.

                          1 Reply Last reply Reply Quote 0
                          • 扬帆001
                            扬帆001 | Premium last edited by

                            @petra-pik I buy Premium via FastSpring, on my desktop,paid by Alipay, 11AM.But now, my account is still not premium. please help me to check what happened.

                            Korina 1 Reply Last reply Reply Quote 0
                            • Korina
                              Korina Administrator @扬帆001 last edited by

                              @扬帆001 Hello, I checked your order and the payment is marked as Pending. Could you please check with your bank? Maybe they are blocking the transaction.

                              Korina

                              扬帆001 2 Replies Last reply Reply Quote 0
                              • 扬帆001
                                扬帆001 @Korina | Premium last edited by

                                @korina ok,thank you.I will check it and response you.

                                1 Reply Last reply Reply Quote 0
                                • 扬帆001
                                  扬帆001 @Korina | Premium last edited by

                                  @korina thanks for letting me know. I have double checked with AliPay and my bank, the transaction has been gone through successfully. They informed me it may take a while due as this is an oversea website service purchase. Could you kindly check the order with FSPRG.NL or FastSpring at your end? thank you!

                                  Korina 1 Reply Last reply Reply Quote 0
                                  • Korina
                                    Korina Administrator @扬帆001 last edited by

                                    @扬帆001 Hello, the payment still remains as Pending. I would wait a little longer.

                                    Korina

                                    tomacat 扬帆001 2 Replies Last reply Reply Quote 0
                                    • tomacat
                                      tomacat @Korina last edited by

                                      @korina I wonder how to paid via Alipay on Fast spring, like @扬帆001 said? I only found 3 payment methods, which are credits card, PayPal and Amazon Pay.

                                      Korina 1 Reply Last reply Reply Quote 0
                                      • Korina
                                        Korina Administrator @tomacat last edited by

                                        @tomacat Hello, we do not have any Amazon Pay as an option, please see here - https://www.windy.com/subscription?50.080,14.505,5,i:pressure

                                        Korina

                                        1 Reply Last reply Reply Quote 0
                                        • 扬帆001
                                          扬帆001 @Korina | Premium last edited by

                                          @korina OK. It has taken 3 days after I paid on May 01. If it takes long time, i don' t know what to do next. Should i pay it again and cancel the previous order?I don't know.
                                          Could we finish the deal in two days? Please help me.

                                          Korina 1 Reply Last reply Reply Quote 0
                                          • Korina
                                            Korina Administrator @扬帆001 last edited by

                                            @扬帆001 Hi, I have just send an email to FastSpring support asking for resolving the situation. I did put you in a copy.

                                            Korina

                                            扬帆001 1 Reply Last reply Reply Quote 0
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