Windy Premium from app to desktop

ivo

Are you sure you have paid your subscription to right guys?

There is fake russian Windy.app that cannibalizes our name. Our app has red logo and 5 times more functionality even in free mode.

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ginoarper

@ivo please what do you yo think we are ? Be serious.

petra.pik

Hi @ginoarper, would you describe your issue closer? On which platform you originally subscribed, in the application? When you try to open Windy in Private window and log in, do you see Premium features?

I would recommend clearing the local browser storage.

ginoarper

@petra-pik hi Petra i paíd using windy app but on desktop ask for a fast code in orden to be premiun????? On the other hand tell KORINA that im waiting 3 days her help ayuda on chat.
Guys your app is good but help Assistant is not

Korina

@ginoarper Hello, I unfortunately have no email from you, unless you are using a different email address than here. Furthermore, we could not find any purchase under GINOAR@ICLOUD.COM email. Did you buy Premium via FastSpring or mobile app store? Please let us know the email address used during the payment.

ginoarper

@Korina look your chat, in that moment i was asking help adding Webcam

ginoarper

@Korina yes i Bought with ginoar and sign in consultoria@estudiaabanto.com. Now all is ok thanks. By the way Answer me about webcam

扬帆001

@korina I buy Premium via FastSpring，paid by Alipay, 11AM.But now, my account is still not premium. please help me to check what happened.

扬帆001

@petra-pik I buy Premium via FastSpring, on my desktop，paid by Alipay, 11AM.But now, my account is still not premium. please help me to check what happened.

Korina

@扬帆001 Hello, I checked your order and the payment is marked as Pending. Could you please check with your bank? Maybe they are blocking the transaction.

扬帆001

@korina ok，thank you.I will check it and response you.

扬帆001

@korina thanks for letting me know. I have double checked with AliPay and my bank, the transaction has been gone through successfully. They informed me it may take a while due as this is an oversea website service purchase. Could you kindly check the order with FSPRG.NL or FastSpring at your end? thank you!

Korina

@扬帆001 Hello, the payment still remains as Pending. I would wait a little longer.

tomacat

@korina I wonder how to paid via Alipay on Fast spring, like @扬帆001 said? I only found 3 payment methods, which are credits card, PayPal and Amazon Pay.

Korina

@tomacat Hello, we do not have any Amazon Pay as an option, please see here - https://www.windy.com/subscription?50.080,14.505,5,i:pressure

扬帆001

@korina OK. It has taken 3 days after I paid on May 01. If it takes long time, i don' t know what to do next. Should i pay it again and cancel the previous order？I don't know.
Could we finish the deal in two days? Please help me.

Korina

@扬帆001 Hi, I have just send an email to FastSpring support asking for resolving the situation. I did put you in a copy.

扬帆001

@korina Thank you for your help.
But I can not restore the purchase by the order reference in the mailbox. Will the order reference be effective after the FastSpring confirm the payment?

Korina

@扬帆001 Once they approve the payment, you should be able to restore it as well.

扬帆001

@korina Thank you.May it be approved as soon as possible.