Windy Premium from app to desktop

ginoarper

@Korina look your chat, in that moment i was asking help adding Webcam

ginoarper

@Korina yes i Bought with ginoar and sign in consultoria@estudiaabanto.com. Now all is ok thanks. By the way Answer me about webcam

扬帆001

@korina I buy Premium via FastSpring，paid by Alipay, 11AM.But now, my account is still not premium. please help me to check what happened.

扬帆001

@petra-pik I buy Premium via FastSpring, on my desktop，paid by Alipay, 11AM.But now, my account is still not premium. please help me to check what happened.

Korina

@扬帆001 Hello, I checked your order and the payment is marked as Pending. Could you please check with your bank? Maybe they are blocking the transaction.

扬帆001

@korina ok，thank you.I will check it and response you.

扬帆001

@korina thanks for letting me know. I have double checked with AliPay and my bank, the transaction has been gone through successfully. They informed me it may take a while due as this is an oversea website service purchase. Could you kindly check the order with FSPRG.NL or FastSpring at your end? thank you!

Korina

@扬帆001 Hello, the payment still remains as Pending. I would wait a little longer.

tomacat

@korina I wonder how to paid via Alipay on Fast spring, like @扬帆001 said? I only found 3 payment methods, which are credits card, PayPal and Amazon Pay.

Korina

@tomacat Hello, we do not have any Amazon Pay as an option, please see here - https://www.windy.com/subscription?50.080,14.505,5,i:pressure

扬帆001

@korina OK. It has taken 3 days after I paid on May 01. If it takes long time, i don' t know what to do next. Should i pay it again and cancel the previous order？I don't know.
Could we finish the deal in two days? Please help me.

Korina

@扬帆001 Hi, I have just send an email to FastSpring support asking for resolving the situation. I did put you in a copy.

扬帆001

@korina Thank you for your help.
But I can not restore the purchase by the order reference in the mailbox. Will the order reference be effective after the FastSpring confirm the payment?

Korina

@扬帆001 Once they approve the payment, you should be able to restore it as well.

扬帆001

@korina Thank you.May it be approved as soon as possible.

扬帆001

@扬帆001 Two days past, there is no information from the Fast Spring. Could you call them to solve the deal?

扬帆001

@korina Two days past, there is no information from the Fast Spring. Could you call them to solve the deal?

扬帆001

@korina The premium is activated now. Thank you.

Korina

@扬帆001 Happy to hear that!

Jessi21

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