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    • Tugboat63
      Tugboat63 | Premium last edited by

      I need customer support contact! Got charged for premium and then could not log-in.

      Rik Krantz

      S 1 Reply Last reply Reply Quote 2
      • petra.pik
        petra.pik last edited by

        Hello @Tugboat63, thank you for supporting us by subscribing to Windy Premium!

        Would you describe your issue closer?
        Are you logged into the application now? Do you see premium features?

        Petra

        Tugboat63 S 2 Replies Last reply Reply Quote 0
        • Tugboat63
          Tugboat63 @petra.pik | Premium last edited by

          @petra-pik
          I have been on windy since it’s beginnings and forgot my password. Each time I try to reset it I do not get the email to do so. My original username was Tugboat51 and that is where I got charged for premium. Tugboat63 is a new registration just to login. Please transfer the premium to the new login as I have been charged for it. As an offshore Tug Captain I have used , advocated for and told many peers about windy over the years and would appreciate some help in this matter.
          H.Krantz - Tugboat63

          Rik Krantz

          1 Reply Last reply Reply Quote 0
          • petra.pik
            petra.pik last edited by

            @Tugboat63 Windy Premium is linked to Tugboat63, not to Tugboat51 so you should be able to see Premium features on your device. If not, follow steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.

            You can tell you are a Premium user by crown icon by your profile picture.

            wp.png

            Petra

            1 Reply Last reply Reply Quote 1
            • A
              andrea locanto | Premium last edited by

              hello, i got premiun and i logged in on my laptop but i'm not able to log in on my iphone, any suggestion please?
              andrea

              Korina 1 Reply Last reply Reply Quote 0
              • W
                windyjudi last edited by

                I would like to cancel my subscription to windy premium immediately. I cannot see how I do this. Please advise

                Korina 1 Reply Last reply Reply Quote 0
                • Korina
                  Korina Administrator @andrea locanto last edited by Korina

                  @andrea-locanto Hello, you should use the same login details as you used for logging in on desktop.

                  Korina

                  1 Reply Last reply Reply Quote 0
                  • Korina
                    Korina Administrator @windyjudi last edited by

                    @windyjudi Hello, to cancel the subscription, you have to go to a platform you are originally subscribed to, we don’t have any control over these platforms:

                    App Store – https://support.apple.com/en-us/HT202039
                    Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

                    Korina

                    1 Reply Last reply Reply Quote 0
                    • teng kc
                      teng kc last edited by

                      l hv subscribe windy premium but registrar with wrong email add, thus couldnt receive code for login

                      Ondřej Šutera 1 Reply Last reply Reply Quote 0
                      • Ondřej Šutera
                        Ondřej Šutera Administrator @teng kc last edited by

                        @teng-kc can you provide us with further details about the payment, so we can help you effectively? Please send this info to support@windy.com

                        1 Reply Last reply Reply Quote 0
                        • D
                          dinger11 | Premium last edited by

                          Hello Customer support. I am fairly new to Windy and have just paid for premium. I am helping to provide weather information to a crew taking part in the Atlantic rowing race (currently on day 3) The race is supported by Yellow Brick tracking who provide location information in the following format 26° 40.23 N, 017° 21.81 which I believe is Degrees Minutes decimal minutes. I have tried copying and pasting this into Windy but it does not like it. I have looked for online converters but I can only find conversions from Degrees, minutes seconds into degrees decimal degrees.

                          Could you please tell me how I should format the Lat Long from Yellow Brick so Windy will recognise it, thank you

                          idefix37 1 Reply Last reply Reply Quote 0
                          • idefix37
                            idefix37 Sailor Moderator @dinger11 last edited by idefix37

                            @dinger11
                            Hi, you can enter coordinates in these 3 formats only:
                            https://community.windy.com/topic/7290/inserting-coordinates/2?_=1671122299189
                            You don’t say if longitude is W or E. I guess it is West (otherwise in the East you would be in the Libyan desert, not a nice place for a rowing race :)).
                            In this case if it is W, you could easily write it in DMM format, which gives 28 40.23, -17 21.81
                            Indeed with decimal minutes, cardinal symbols and degree symbol are not used but replaced by Cartesian coordinates.
                            Which corresponds to this position:

                            077BCFC7-0933-4016-8ABF-431D022B7214.jpeg

                            Is it right?

                            D 2 Replies Last reply Reply Quote 0
                            • D
                              dinger11 @idefix37 | Premium last edited by

                              @idefix37

                              Yes! I've sussed it, thank you

                              1 Reply Last reply Reply Quote 0
                              • D
                                dinger11 @idefix37 | Premium last edited by

                                @idefix37 Hi, Actually I haven't sorted it :(

                                To answer your previous question it is West yes, my typo, the location should be South and West of La Gomera.
                                I get location updates from Yellow Brick tracking as follows
                                25° 22.63 N, 017° 54.41 W. As per your last message I clean that up and enter it into Windy as follows
                                25 22.63,-17 54.41
                                This does give me a weather picker but its location is wrong. The lat and lon shown on the Picker is N25° 22'37'' W16° 5'34''
                                I'm a bit baffled? Especially as any lat lon format starts with degrees, I have no idea why it changes the lon to 16° from 17°
                                Any advise would be appreciated

                                idefix37 1 Reply Last reply Reply Quote 0
                                • Stephane Degagne
                                  Stephane Degagne last edited by

                                  Hi there. I'm trying to put my email address I have with yous for my windy premium. I got a new phone.
                                  But saying the email address is already taken, witch is on my old phone.

                                  1 Reply Last reply Reply Quote 0
                                  • idefix37
                                    idefix37 Sailor Moderator @dinger11 last edited by idefix37

                                    @dinger11
                                    That’s really strange.
                                    Entering your coordinates in DMS format (approximately without the seconds), it works quite correctly, within a minute of longitude and latitude.

                                    382F2A22-9397-4535-8C1D-338F5BD0892B.jpeg

                                    And the position matches with the latitude and longitude grid.

                                    But when entering these coordinates in DMM format, there is more than a difference of 1° in longitude positioning.

                                    239DD4E6-8549-4437-A67E-06A8644DD44B.jpeg

                                    Seems there is something wrong in DMM format conversion ?
                                    Could a developer take a look at that ?

                                    1 Reply Last reply Reply Quote 0
                                    • idefix37
                                      idefix37 Sailor Moderator last edited by idefix37

                                      As said before, there is a bug in DMM coordinates conversion.
                                      The conversion code in decimal for Longitude should be that
                                      17° 45’ is 17° + 45’
                                      but in fact the code gives that
                                      17° 45’ is 17° - 45’ = 16° 15’
                                      Degrees are decimal

                                      C10DFAC7-E878-443D-9497-5C1B738F6D0D.jpeg

                                      @TZ
                                      Any thought about this bug?

                                      Korina 1 Reply Last reply Reply Quote 0
                                      • 드래곤
                                        드래곤 | Premium last edited by

                                        프리미엄 요금 1년 결제했었는데 12월 11일 다시 결제가됬는데 취소해주세요

                                        Korina 1 Reply Last reply Reply Quote 0
                                        • Korina
                                          Korina Administrator @드래곤 last edited by

                                          @드래곤 Hello, you will need to cancel the subscription on Google. Here's how to do it - https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

                                          Korina

                                          1 Reply Last reply Reply Quote 0
                                          • Korina
                                            Korina Administrator @idefix37 last edited by

                                            @idefix37 We will look into it.

                                            Korina

                                            1 Reply Last reply Reply Quote 1
                                            • Referenced by  idefix37 idefix37 
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