Customer Support
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Hi,
I have a Premium account with windy.com. I am unable to see the wind directional arrows on the main "wind" screen. I am using my new iphone 15 pro max, Do you think that that is the issue. I can see the arrows on the other windy.app website. Please send me any directions to get this feature to work on my windy.com app since I use it alot.
Thanks,
Derrick Lavoie -
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Would someone from customer support read my post here and help resolve my Premium renewal issue - https://community.windy.com/topic/31921/cannot-access-account-to-update-cc-info
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I have previously had. Windy Premium, and want to renew and not allowed, says my e mail no valid?? I have two accounts possibly, one only under user name,
Tom Rogers, my e mail,, tnrogers@cox.net..My previous credit card was stolen so not active..
I tried to delete account but no success as I can not find my previous account.thanks...
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@Tom-Rogers-3 Hi, do you need any help with this matter now? Please let me know.
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I just subscribed to Windy premium, but I‘m not able to access the service. I have changed the PW several times but still don’t get access.
Pls support,
Tom -
Good day, dear support, please assist on the following issue:
Missing Receipt: I haven't yet received a confirmation email for the recently extended subscription (until May 9, 2025).
Account Access Request: I requested access to the account where I can download the receipt manually, but haven't received any emails related to this request either.
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You’ll get assistance on Monday, mainly during office hours CEST.
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@idefix37 Good day, kindly send the receipt to registered email.
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@idefix37 said in Customer Support:
You’ll get assistance on Monday, mainly during office hours CEST.
I am still awaiting a reply. The receipt is urgently required. Please assist with the matter.
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@Mesdar
Personally I can’t do more for you. Only an Administrator of the app as @Suty can solve your issue. -
@Mesdar Hi there, if you want to get the invoice from your subscription, purchased via AppStore or Google Play, you have to handle that on your own in these stores. If you purchase subscription in browser via Fastspring, you can access your subscription management here on this link https://windy.onfastspring.com/account and get the invoice there.
I personally checked your account, and you used Fastspring and your email br******esdar@norbulkglw.co.uk
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@idefix37 said in Customer Support:
@Mesdar
Personally I can’t do more for you. Only an Administrator of the app as @Suty can solve your issue.Hi,
Thank you for your support, but I've already tried this option many times. Unfortunately, no email is received after filling this form
I've attempted to change my email to another one as well. I can confirm that I receive the verification message to confirm the email change. However, when I attempt to request access to an account again, no emails from https://windy.onfastspring.com/account are arriving.
This is an issue, as I need receipt urgently, and I'm trying to explain this to support since friday
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@Mesdar Okay and did you try to access it with the email I sent to you?
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This post is deleted! -
@Suty Thank you, it was a different email from the one I use to log in. Now everything is clear, and I've downloaded the receipt. Thank you for your assistance.
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We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.
Here I am attempting to subscribe to windy.com for a year no idea how to resolve this issue. -
@Anthony-Watt-2 I already contacted Fastspring, since we see this problem in many cases. I hope they will resolve this as soon as possible. At this moment, I can recommend purchasing the Premium in our mobile app on Android/iOS since we use a different provider for this management.
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I was charged twice for the same account first $18.99 and then $20.79 when I downloaded the app on my iPad. what is my option. I did not expect that.
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@Daniel-Kiboko Hi, if you made a purchase on AppStore as well as Fastspring (in our web app), I can refund the payment of $18.99 from Fastspring, because Apple doesn't allow us to manage their payments.
If you want to get refund from them, you need to handle that by yourself in AppStore. Please let me know.
