Customer Support
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Good day, dear support, please assist on the following issue:
Missing Receipt: I haven't yet received a confirmation email for the recently extended subscription (until May 9, 2025).
Account Access Request: I requested access to the account where I can download the receipt manually, but haven't received any emails related to this request either.
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You’ll get assistance on Monday, mainly during office hours CEST.
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@idefix37 Good day, kindly send the receipt to registered email.
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@idefix37 said in Customer Support:
You’ll get assistance on Monday, mainly during office hours CEST.
I am still awaiting a reply. The receipt is urgently required. Please assist with the matter.
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@Mesdar
Personally I can’t do more for you. Only an Administrator of the app as @Suty can solve your issue. -
@Mesdar Hi there, if you want to get the invoice from your subscription, purchased via AppStore or Google Play, you have to handle that on your own in these stores. If you purchase subscription in browser via Fastspring, you can access your subscription management here on this link https://windy.onfastspring.com/account and get the invoice there.
I personally checked your account, and you used Fastspring and your email br******esdar@norbulkglw.co.uk
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@idefix37 said in Customer Support:
@Mesdar
Personally I can’t do more for you. Only an Administrator of the app as @Suty can solve your issue.Hi,
Thank you for your support, but I've already tried this option many times. Unfortunately, no email is received after filling this form
I've attempted to change my email to another one as well. I can confirm that I receive the verification message to confirm the email change. However, when I attempt to request access to an account again, no emails from https://windy.onfastspring.com/account are arriving.
This is an issue, as I need receipt urgently, and I'm trying to explain this to support since friday
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@Mesdar Okay and did you try to access it with the email I sent to you?
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This post is deleted! -
@Suty Thank you, it was a different email from the one I use to log in. Now everything is clear, and I've downloaded the receipt. Thank you for your assistance.
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We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.
Here I am attempting to subscribe to windy.com for a year no idea how to resolve this issue. -
@Anthony-Watt-2 I already contacted Fastspring, since we see this problem in many cases. I hope they will resolve this as soon as possible. At this moment, I can recommend purchasing the Premium in our mobile app on Android/iOS since we use a different provider for this management.
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I was charged twice for the same account first $18.99 and then $20.79 when I downloaded the app on my iPad. what is my option. I did not expect that.
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@Daniel-Kiboko Hi, if you made a purchase on AppStore as well as Fastspring (in our web app), I can refund the payment of $18.99 from Fastspring, because Apple doesn't allow us to manage their payments.
If you want to get refund from them, you need to handle that by yourself in AppStore. Please let me know.
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@Suty I was also double charged when I subscribed for the anual Premium. Somehow it charged my credit card twice. I already cancelled the subscription. Please let me know how to receive the refund for the second charge.
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@Cassio-Carvalho Can you provide any invoice or screenshot with those charges? I see only one purchase via AppStore.
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@Suty I received only one refund via Apple Account of 78.90 BRL when I cancelled the subscription. You still need to refund the second charge, I mean the double charge. There is still this charge on my credit card while I cannot make use of the Premium option. Please see image of my CC invoice showing 2 charges.
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@Cassio-Carvalho Hi, if you need a refund from the AppStore, you need to request it from them directly, since we cannot manage their purchases.
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@Suty I understand, but apple store says they only charged me once and already refunded it, which is not true. In this case I would like to reinstate my subscription since there is still one charge on my credit card as shown above. Could you help me with that, please?
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@Cassio-Carvalho HI, you can try these steps, but I am afraid that if AppStore doesn't see any payment, it won't be successful.
- Open the Windy.com app and log in with your account
- Open the subscription offer and click on “restore purchases.”
This action should assign the Premium to your account, and you can use it across your devices.
