Customer Support
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@Suty Thank you, it was a different email from the one I use to log in. Now everything is clear, and I've downloaded the receipt. Thank you for your assistance.
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We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.
Here I am attempting to subscribe to windy.com for a year no idea how to resolve this issue. -
@Anthony-Watt-2 I already contacted Fastspring, since we see this problem in many cases. I hope they will resolve this as soon as possible. At this moment, I can recommend purchasing the Premium in our mobile app on Android/iOS since we use a different provider for this management.
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I was charged twice for the same account first $18.99 and then $20.79 when I downloaded the app on my iPad. what is my option. I did not expect that.
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@Daniel-Kiboko Hi, if you made a purchase on AppStore as well as Fastspring (in our web app), I can refund the payment of $18.99 from Fastspring, because Apple doesn't allow us to manage their payments.
If you want to get refund from them, you need to handle that by yourself in AppStore. Please let me know.
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@Suty I was also double charged when I subscribed for the anual Premium. Somehow it charged my credit card twice. I already cancelled the subscription. Please let me know how to receive the refund for the second charge.
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@Cassio-Carvalho Can you provide any invoice or screenshot with those charges? I see only one purchase via AppStore.
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@Suty I received only one refund via Apple Account of 78.90 BRL when I cancelled the subscription. You still need to refund the second charge, I mean the double charge. There is still this charge on my credit card while I cannot make use of the Premium option. Please see image of my CC invoice showing 2 charges.
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@Cassio-Carvalho Hi, if you need a refund from the AppStore, you need to request it from them directly, since we cannot manage their purchases.
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@Suty I understand, but apple store says they only charged me once and already refunded it, which is not true. In this case I would like to reinstate my subscription since there is still one charge on my credit card as shown above. Could you help me with that, please?
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@Cassio-Carvalho HI, you can try these steps, but I am afraid that if AppStore doesn't see any payment, it won't be successful.
- Open the Windy.com app and log in with your account
- Open the subscription offer and click on “restore purchases.”
This action should assign the Premium to your account, and you can use it across your devices.
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@Suty alright I will try that, thanks.
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can i refund what i paid when i withdraw my windy account.
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Hallo,
registered as a premium member yesterday and trying to change and update my profile since then.
Unfortunately, Windy does not save any changes.
Please help.
Thank you,
Olaf
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New Widget windy not saved A-GPS in update data, refresh widget. I back use old version In my place bad signal GPS and i not like used GPS constant. Fix please.
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Good day,
I put a post on the general forum with regards to an accidental purchase. I previously purchased Windy Pro and had no intent of another Windy purchase as I am happy with what I already had. I sent an email to windy support and have not received a reply.
Could someone please contact me.
Sincerely
Martin -
@MartinT-2
See the reply to your second post
https://community.windy.com/topic/34737/accidental-purchase-email-sent-have-not-received-a-reply/2 -
I can’t stop the billing on this app it is way to complicated please email me at joewest5014@gmail.com for cancellation
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@Natalee4 Hi, please contact us at support@windy.com with further details about your request.
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I am writing on behalf of the United Nations World Food Programme (UNWFP) Afghanistan, for which our company serves as the contractor.
Last year, we purchased 11 Windy premium subscriptions for the UNWFP Afghanistan. Unfortunately, the credit card we used to make the purchase on the Windy.com server has since expired, and we would like to extend the premium subscription for another year.
However, when we attempted to update the payment method, Windy.com declined the existing payment method and asked us to fix it. Despite our efforts, we have been unable to do so, as the process keeps redirecting us back to the same page that requests an email address to manage the subscription. Could you please let me know the solution?
