Customer Support
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@votrunghieu
About the map see this related post
https://community.windy.com/topic/34245/地图太陈旧了?_=1726327507587Then you said
I also have the opinion that the wind direction of windy.com has a little problem is that the wind direction towards Antarctica is north and vice versa. Please the people who created windy.com can help and fix these errors. Thank you
The wind direction in Windy is correct.
A wind towards Antarctica is a North wind because it comes from the North.
Same as a wind blowing towards the East is a West wind.
On a weather map a North wind (displayed N or 0°) is symbolized by an arrow pointing South.
It is the opposite of what a weather vane shows.
https://en.m.wikipedia.org/wiki/Wind_direction
This convention is used internationally for weather and navigation.No need to fix the wind direction in Windy.
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Hola he comprado Windy premium y en las características pone que mejora la temperatura y la da más detallada pero a mí no me sale podéis ver porque o no está incluido
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@Alejandro12711
Hello,
Do you refer to this article showing a better granularity of temperature map particularly in mountain with high resolution models ?
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Si es ese
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What is your location and which weather model do you use ?
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Redován y el modelo no sé qué es
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@Alejandro12711 said in Customer Support:
el modelo no sé qué es
So you never tried another weather model than the default model in Windy which is the ECMWF model.
You can change the weather model- In the menu in the mobile app
- In the right corner of the browser version
The better granularity of the temperature map is probably more clear in mountain with high resolution models.
For example with AROME HD (1.3 km) in the Alps and with customised temperature color scale
For better temperature prediction I suggest that you try the Meteoblue model which is only available in the point forecast table.
It is quite good for temperature near the sea
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Gracias.
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Salve, sono Maurizio Boffa, ho un account premium con voi, non riesco a cambiare il metodo di pagamento per il rinnovo.
ho fatto anche un cambio di email, ma nell'effettuare il cambio metodo di pagamento mi fa inserire la nuova email, mi rispondono di controllare la mia posta ma non arriva nessuna comunicazione da parte vostra
in attesa
saluti.
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@maurizio-boffa If you want to change any payment method or anything else, you need to access Fastspring subscription management with email maurizi*******@gruppoes.com.
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Is there any chance that i can add Philippine Area Of Responsibility in windy?
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@xian-Tarrega
If you have a KML or GPX file of the Philippine Area of Responsability (PAR) you can add it in Windy, only in the browser version.
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Hello, gps location is incorrect, how can. I fix that, I'm in Santa maria
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Good evining,
I need help from the customer support. I wanna dismiss my premium subscription but I do not receive the email containing the instructions to be followed to cancel it (I've been trying since this morning) My subscription is paid until the 18th of December so I need asap information about how to proceed. -
I just paid for Premium, but it doesn't show up in my account. I paid with PayPal.
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I forgot to cancel subscription and got charged today. Is there a chance to get refund? Payment was made through google play.
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@Roland-von-Aesch Hello, I see you have an active Premium account, do you still need any help? Please let us know.
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@Kacper-Kortals No problem at all, since you requested it immediately. I already refunded the payment.
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@Suty Hello, the situation has not changed.
I would be grateful for further support and a solution to this problem.
Thank you very much.
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@Roland-von-Aesch To pair Premium, which was purchased in our browser version via Paddle, please follow these steps:
- Go to the desktop and log in with your Windy account or create a new one, since the purchase of the Premium doesn’t automatically creates one.
- Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location).
- Click on 'Restore purchases'.
- On the next page, insert the subscription Transaction code that you have in the invoice. The code starts with 'txn_'.
