Customer Support

idefix37

@xian-Tarrega
If you have a KML or GPX file of the Philippine Area of Responsability (PAR) you can add it in Windy, only in the browser version.

עידו אגם

Hello, gps location is incorrect, how can. I fix that, I'm in Santa maria

PasTo97

Good evining,
I need help from the customer support. I wanna dismiss my premium subscription but I do not receive the email containing the instructions to be followed to cancel it (I've been trying since this morning) My subscription is paid until the 18th of December so I need asap information about how to proceed.

Roland von Aesch

I just paid for Premium, but it doesn't show up in my account. I paid with PayPal.

Kacper Kortals

I forgot to cancel subscription and got charged today. Is there a chance to get refund? Payment was made through google play.

Suty

@Roland-von-Aesch Hello, I see you have an active Premium account, do you still need any help? Please let us know.

Suty

@Kacper-Kortals No problem at all, since you requested it immediately. I already refunded the payment.

Roland von Aesch

@Suty Hello, the situation has not changed.

I would be grateful for further support and a solution to this problem.

Thank you very much.

Suty

@Roland-von-Aesch To pair Premium, which was purchased in our browser version via Paddle, please follow these steps:

Go to the desktop and log in with your Windy account or create a new one, since the purchase of the Premium doesn’t automatically creates one.
Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location).
Click on 'Restore purchases'.
On the next page, insert the subscription Transaction code that you have in the invoice. The code starts with 'txn_'.

Roland von Aesch

@Suty That worked perfectly. Thank you very much for your quick support.

Best regards

Sadia Ahmad

Dear Windy.com Team,
I am writing to ask about the availability of historical climatic data through your subscription plans. Specifically, I would like to know whether subscribing to your monthly or yearly plan would grant me access to daily data for specific cities in Pakistan from the year 2000 to 2024.

The variables I am particularly interested in are

Daily Rainfall (mm)
Daily Maximum Temperature (°C
Daily Minimum Temperature (°C)
Daily Relative Humidity (%) at 0000 & 1200 UT
Daily Wind Speed (knots) at 0000 & 1200 UTC
Daily Wind Direction (degrees) at 0000 & 1200 UTC
Could you please let me know if such data is accessible through your subscription and, if so, in what format (e.g., downloadable CSV, API access, etc.)? I would also appreciate any details about the spatial and temporal resolution of the historical data.

Looking forward to your response.

Suty

@Sadia-Ahmad Unfortunately, we don't offer this data from archive in general.

captainstan

Can I add someone to my Windy premium account

mstryjecki

Hello!

I purchased premium and you guys have been charging me $24 a month instead of a year! This has been going on for almost a year!!!! Please look into this immediately and provide a refund.

Tomber42

@mstryjecki please add a seperate thread under Windy premium sub forum https://community.windy.com/category/32/windy-premium