Customer Support
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l hv subscribe windy premium but registrar with wrong email add, thus couldnt receive code for login
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@teng-kc can you provide us with further details about the payment, so we can help you effectively? Please send this info to support@windy.com
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Hello Customer support. I am fairly new to Windy and have just paid for premium. I am helping to provide weather information to a crew taking part in the Atlantic rowing race (currently on day 3) The race is supported by Yellow Brick tracking who provide location information in the following format 26° 40.23 N, 017° 21.81 which I believe is Degrees Minutes decimal minutes. I have tried copying and pasting this into Windy but it does not like it. I have looked for online converters but I can only find conversions from Degrees, minutes seconds into degrees decimal degrees.
Could you please tell me how I should format the Lat Long from Yellow Brick so Windy will recognise it, thank you
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@dinger11
Hi, you can enter coordinates in these 3 formats only:
https://community.windy.com/topic/7290/inserting-coordinates/2?_=1671122299189
You don’t say if longitude is W or E. I guess it is West (otherwise in the East you would be in the Libyan desert, not a nice place for a rowing race :)).
In this case if it is W, you could easily write it in DMM format, which gives 28 40.23, -17 21.81
Indeed with decimal minutes, cardinal symbols and degree symbol are not used but replaced by Cartesian coordinates.
Which corresponds to this position:
Is it right?
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Yes! I've sussed it, thank you
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@idefix37 Hi, Actually I haven't sorted it :(
To answer your previous question it is West yes, my typo, the location should be South and West of La Gomera.
I get location updates from Yellow Brick tracking as follows
25° 22.63 N, 017° 54.41 W. As per your last message I clean that up and enter it into Windy as follows
25 22.63,-17 54.41
This does give me a weather picker but its location is wrong. The lat and lon shown on the Picker is N25° 22'37'' W16° 5'34''
I'm a bit baffled? Especially as any lat lon format starts with degrees, I have no idea why it changes the lon to 16° from 17°
Any advise would be appreciated -
Hi there. I'm trying to put my email address I have with yous for my windy premium. I got a new phone.
But saying the email address is already taken, witch is on my old phone. -
@dinger11
That’s really strange.
Entering your coordinates in DMS format (approximately without the seconds), it works quite correctly, within a minute of longitude and latitude.
And the position matches with the latitude and longitude grid.
But when entering these coordinates in DMM format, there is more than a difference of 1° in longitude positioning.
Seems there is something wrong in DMM format conversion ?
Could a developer take a look at that ? -
As said before, there is a bug in DMM coordinates conversion.
The conversion code in decimal for Longitude should be that
17° 45’ is 17° + 45’
but in fact the code gives that
17° 45’ is 17° - 45’ = 16° 15’
Degrees are decimal
@TZ
Any thought about this bug? -
프리미엄 요금 1년 결제했었는데 12월 11일 다시 결제가됬는데 취소해주세요
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@드래곤 Hello, you will need to cancel the subscription on Google. Here's how to do it - https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
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@idefix37 We will look into it.
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I idefix37 referenced this topic on
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I just got a new smartphone but can't access windypremium with my username +password. Please advice me how to proceed
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Got a new Smartphone. I can't restore premium with my username/password
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@johbehrens
The Premium badge near your user name shows that you are already Premium.
So you just need to log in with the same account, email and password, on your new device. -
Hello I have mistakenly gotten another subscription for Windy
I already had a Premium account associated with this email. rob@technicaldiving.co.nz
I would like a refund but can’t see any way to get this arranged. I have cancelled the subscription now but not sure if repayment is automatic.
Your advice to contact FastSpring isn't valid as they say to contact you
Thanks
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@robedward said in Customer Support:
Hello, I refunded you the Fastspring order, as you already have an active subscription through Apple.
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Hi.. I am unable to process Windy Premium through Online Webpage.. After Card details; Its Showing "Please contact our assistance"
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@POW-AMC Hello, you are already a Premium user, meaning you should have access to all the features.
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@Tugboat63 said in Customer Support:
I need customer support contact! Got charged for premium and then could not log-in.
Please add my city name on Windy Map. I searched for it and couldn't find it. please help
