Customer Support
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@idefix37 Hi, Actually I haven't sorted it :(
To answer your previous question it is West yes, my typo, the location should be South and West of La Gomera.
I get location updates from Yellow Brick tracking as follows
25° 22.63 N, 017° 54.41 W. As per your last message I clean that up and enter it into Windy as follows
25 22.63,-17 54.41
This does give me a weather picker but its location is wrong. The lat and lon shown on the Picker is N25° 22'37'' W16° 5'34''
I'm a bit baffled? Especially as any lat lon format starts with degrees, I have no idea why it changes the lon to 16° from 17°
Any advise would be appreciated -
Hi there. I'm trying to put my email address I have with yous for my windy premium. I got a new phone.
But saying the email address is already taken, witch is on my old phone. -
@dinger11
That’s really strange.
Entering your coordinates in DMS format (approximately without the seconds), it works quite correctly, within a minute of longitude and latitude.
And the position matches with the latitude and longitude grid.
But when entering these coordinates in DMM format, there is more than a difference of 1° in longitude positioning.
Seems there is something wrong in DMM format conversion ?
Could a developer take a look at that ? -
As said before, there is a bug in DMM coordinates conversion.
The conversion code in decimal for Longitude should be that
17° 45’ is 17° + 45’
but in fact the code gives that
17° 45’ is 17° - 45’ = 16° 15’
Degrees are decimal
@TZ
Any thought about this bug? -
프리미엄 요금 1년 결제했었는데 12월 11일 다시 결제가됬는데 취소해주세요
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@드래곤 Hello, you will need to cancel the subscription on Google. Here's how to do it - https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
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@idefix37 We will look into it.
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I idefix37 referenced this topic on
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I just got a new smartphone but can't access windypremium with my username +password. Please advice me how to proceed
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Got a new Smartphone. I can't restore premium with my username/password
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@johbehrens
The Premium badge near your user name shows that you are already Premium.
So you just need to log in with the same account, email and password, on your new device. -
Hello I have mistakenly gotten another subscription for Windy
I already had a Premium account associated with this email. rob@technicaldiving.co.nz
I would like a refund but can’t see any way to get this arranged. I have cancelled the subscription now but not sure if repayment is automatic.
Your advice to contact FastSpring isn't valid as they say to contact you
Thanks
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@robedward said in Customer Support:
Hello, I refunded you the Fastspring order, as you already have an active subscription through Apple.
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Hi.. I am unable to process Windy Premium through Online Webpage.. After Card details; Its Showing "Please contact our assistance"
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@POW-AMC Hello, you are already a Premium user, meaning you should have access to all the features.
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@Tugboat63 said in Customer Support:
I need customer support contact! Got charged for premium and then could not log-in.
Please add my city name on Windy Map. I searched for it and couldn't find it. please help
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Hi,I am very disappointed, while I have paid the premium, subscription, I have no excess for what I paid. I just have the simple version. If you do not solve my problem, until today 14/03/23 I will report you to PayPal to request a refund.
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Hi @petridis-ioannis, I sent an email to you with specific instructions about how to connect your account with the purchased subscription.
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It works!!!! Thanks for the quick response
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@petra-pik said in Customer Support:
Hello @Tugboat63, thank you for supporting us by subscribing to Windy Premium!
Would you describe your issue closer?
Are you logged into the application now? Do you see premium features?My city is on Open Street Maps, but I did not find its name written in white on Wendy's map. I want it to appear like this example ⬇️ Please help
