Customer Support
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@idefix37 We will look into it.
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I idefix37 referenced this topic on
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I just got a new smartphone but can't access windypremium with my username +password. Please advice me how to proceed
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Got a new Smartphone. I can't restore premium with my username/password
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@johbehrens
The Premium badge near your user name shows that you are already Premium.
So you just need to log in with the same account, email and password, on your new device. -
Hello I have mistakenly gotten another subscription for Windy
I already had a Premium account associated with this email. rob@technicaldiving.co.nz
I would like a refund but can’t see any way to get this arranged. I have cancelled the subscription now but not sure if repayment is automatic.
Your advice to contact FastSpring isn't valid as they say to contact you
Thanks
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@robedward said in Customer Support:
Hello, I refunded you the Fastspring order, as you already have an active subscription through Apple.
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Hi.. I am unable to process Windy Premium through Online Webpage.. After Card details; Its Showing "Please contact our assistance"
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@POW-AMC Hello, you are already a Premium user, meaning you should have access to all the features.
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@Tugboat63 said in Customer Support:
I need customer support contact! Got charged for premium and then could not log-in.
Please add my city name on Windy Map. I searched for it and couldn't find it. please help
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Hi,I am very disappointed, while I have paid the premium, subscription, I have no excess for what I paid. I just have the simple version. If you do not solve my problem, until today 14/03/23 I will report you to PayPal to request a refund.
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Hi @petridis-ioannis, I sent an email to you with specific instructions about how to connect your account with the purchased subscription.
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It works!!!! Thanks for the quick response
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@petra-pik said in Customer Support:
Hello @Tugboat63, thank you for supporting us by subscribing to Windy Premium!
Would you describe your issue closer?
Are you logged into the application now? Do you see premium features?My city is on Open Street Maps, but I did not find its name written in white on Wendy's map. I want it to appear like this example ⬇️ Please help
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Hello, i deleted my premium account 2-3 weeks ago but have been just charged for the next year.
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Hi @Dawid-P, deletion of an account doesn't mean that the subscription will be canceled as well, since the subscription is managed by a third-party service(Google Play, Appstore or Fastspring).
Do you remember which service did you use for the purchase? You usually can get that info from the description of another side of that transaction. If you immediately let me know about this info and the purchase was made in the last two weeks, I could help you with a refund and cancellation.
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@Ondřej-Šutera That payment was authorized via PayPal.
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@Dawid-P PayPal is only a provider of payment transaction, so the service needs to be one of the offered ones.
According to the refund of the payment, I can assist you as well, however I need to know the purchase provider. To help you with that, Google Play and AppStore are used when you purchase the subscription on your mobile devices, and Fastspring is used in our web app.
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@Ondřej-Šutera Thanks for claryfying. It says Fastspring
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@Dawid-P Okay, please check your direct messages, I contacted you there since I need further private info from you.
