Customer Support
-
@POW-AMC Hello, you are already a Premium user, meaning you should have access to all the features.
-
@Tugboat63 said in Customer Support:
I need customer support contact! Got charged for premium and then could not log-in.
Please add my city name on Windy Map. I searched for it and couldn't find it. please help
-
-
Hi,I am very disappointed, while I have paid the premium, subscription, I have no excess for what I paid. I just have the simple version. If you do not solve my problem, until today 14/03/23 I will report you to PayPal to request a refund.
-
Hi @petridis-ioannis, I sent an email to you with specific instructions about how to connect your account with the purchased subscription.
-
It works!!!! Thanks for the quick response
-
@petra-pik said in Customer Support:
Hello @Tugboat63, thank you for supporting us by subscribing to Windy Premium!
Would you describe your issue closer?
Are you logged into the application now? Do you see premium features?My city is on Open Street Maps, but I did not find its name written in white on Wendy's map. I want it to appear like this example ⬇️ Please help
-
Hello, i deleted my premium account 2-3 weeks ago but have been just charged for the next year.
-
Hi @Dawid-P, deletion of an account doesn't mean that the subscription will be canceled as well, since the subscription is managed by a third-party service(Google Play, Appstore or Fastspring).
Do you remember which service did you use for the purchase? You usually can get that info from the description of another side of that transaction. If you immediately let me know about this info and the purchase was made in the last two weeks, I could help you with a refund and cancellation.
-
@Ondřej-Šutera That payment was authorized via PayPal.
-
@Dawid-P PayPal is only a provider of payment transaction, so the service needs to be one of the offered ones.
According to the refund of the payment, I can assist you as well, however I need to know the purchase provider. To help you with that, Google Play and AppStore are used when you purchase the subscription on your mobile devices, and Fastspring is used in our web app.
-
@Ondřej-Šutera Thanks for claryfying. It says Fastspring
-
@Dawid-P Okay, please check your direct messages, I contacted you there since I need further private info from you.
-
I have exactly the same issue - Have paid for Premium renewal then 3 months premium usage after paying for annual renewal Windy is now denying premium access.
"Restore purchases" does not recognise order no and reset password doesn't give a reset option.
I Really need to communicate with support but no option!
Does support even exist????
-
@Andrew-Broadmeadow Hi, yes we have support, you can ask here or at support[@]windy.com
According to your issue, please share your invoice or confirmation about the purchase here in private message or at the email address above, so we can get further details about the whole situation.
-
Hi,
I paid for premium but my account does not say so...
-
Hi! I subscribed premium through Google account. However, I would like to make new account at Windy. How I can do for it? Do I have to cancel the subscription of premium for my Google accounts first? If yes, is it possible to cancel without any cancellation fee?
-
@PACIFIC-OCEAN-MARINE-INDUSTRIES Hello, why do you want to make a new account? Subscription from between platforms cannot be transfered.
-
Paid premium subs today vis PayPal, informed all was good there, no premium access
-
@Korina
Since the Google Account is from our company. If I cancel the subscription of premium for the google account, should I pay for cancellation fee?
