Customer Support
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I need customer support contact! Got charged for premium and then could not log-in.
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Hello @Tugboat63, thank you for supporting us by subscribing to Windy Premium!
Would you describe your issue closer?
Are you logged into the application now? Do you see premium features?Petra
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@petra-pik
I have been on windy since it’s beginnings and forgot my password. Each time I try to reset it I do not get the email to do so. My original username was Tugboat51 and that is where I got charged for premium. Tugboat63 is a new registration just to login. Please transfer the premium to the new login as I have been charged for it. As an offshore Tug Captain I have used , advocated for and told many peers about windy over the years and would appreciate some help in this matter.
H.Krantz - Tugboat63 -
@Tugboat63 Windy Premium is linked to Tugboat63, not to Tugboat51 so you should be able to see Premium features on your device. If not, follow steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
You can tell you are a Premium user by crown icon by your profile picture.
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hello, i got premiun and i logged in on my laptop but i'm not able to log in on my iphone, any suggestion please?
andrea -
I would like to cancel my subscription to windy premium immediately. I cannot see how I do this. Please advise
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@andrea-locanto Hello, you should use the same login details as you used for logging in on desktop.
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@windyjudi Hello, to cancel the subscription, you have to go to a platform you are originally subscribed to, we don’t have any control over these platforms:
App Store – https://support.apple.com/en-us/HT202039
Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en -
l hv subscribe windy premium but registrar with wrong email add, thus couldnt receive code for login
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@teng-kc can you provide us with further details about the payment, so we can help you effectively? Please send this info to support@windy.com
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Hello Customer support. I am fairly new to Windy and have just paid for premium. I am helping to provide weather information to a crew taking part in the Atlantic rowing race (currently on day 3) The race is supported by Yellow Brick tracking who provide location information in the following format 26° 40.23 N, 017° 21.81 which I believe is Degrees Minutes decimal minutes. I have tried copying and pasting this into Windy but it does not like it. I have looked for online converters but I can only find conversions from Degrees, minutes seconds into degrees decimal degrees.
Could you please tell me how I should format the Lat Long from Yellow Brick so Windy will recognise it, thank you
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@dinger11
Hi, you can enter coordinates in these 3 formats only:
https://community.windy.com/topic/7290/inserting-coordinates/2?_=1671122299189
You don’t say if longitude is W or E. I guess it is West (otherwise in the East you would be in the Libyan desert, not a nice place for a rowing race :)).
In this case if it is W, you could easily write it in DMM format, which gives 28 40.23, -17 21.81
Indeed with decimal minutes, cardinal symbols and degree symbol are not used but replaced by Cartesian coordinates.
Which corresponds to this position:
Is it right?
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Yes! I've sussed it, thank you
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@idefix37 Hi, Actually I haven't sorted it :(
To answer your previous question it is West yes, my typo, the location should be South and West of La Gomera.
I get location updates from Yellow Brick tracking as follows
25° 22.63 N, 017° 54.41 W. As per your last message I clean that up and enter it into Windy as follows
25 22.63,-17 54.41
This does give me a weather picker but its location is wrong. The lat and lon shown on the Picker is N25° 22'37'' W16° 5'34''
I'm a bit baffled? Especially as any lat lon format starts with degrees, I have no idea why it changes the lon to 16° from 17°
Any advise would be appreciated -
Hi there. I'm trying to put my email address I have with yous for my windy premium. I got a new phone.
But saying the email address is already taken, witch is on my old phone. -
@dinger11
That’s really strange.
Entering your coordinates in DMS format (approximately without the seconds), it works quite correctly, within a minute of longitude and latitude.
And the position matches with the latitude and longitude grid.
But when entering these coordinates in DMM format, there is more than a difference of 1° in longitude positioning.
Seems there is something wrong in DMM format conversion ?
Could a developer take a look at that ? -
As said before, there is a bug in DMM coordinates conversion.
The conversion code in decimal for Longitude should be that
17° 45’ is 17° + 45’
but in fact the code gives that
17° 45’ is 17° - 45’ = 16° 15’
Degrees are decimal
@TZ
Any thought about this bug? -
프리미엄 요금 1년 결제했었는데 12월 11일 다시 결제가됬는데 취소해주세요
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@드래곤 Hello, you will need to cancel the subscription on Google. Here's how to do it - https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
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@idefix37 We will look into it.
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I idefix37 referenced this topic on
