Customer Support
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Hi @Dawid-P, deletion of an account doesn't mean that the subscription will be canceled as well, since the subscription is managed by a third-party service(Google Play, Appstore or Fastspring).
Do you remember which service did you use for the purchase? You usually can get that info from the description of another side of that transaction. If you immediately let me know about this info and the purchase was made in the last two weeks, I could help you with a refund and cancellation.
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@Ondřej-Šutera That payment was authorized via PayPal.
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@Dawid-P PayPal is only a provider of payment transaction, so the service needs to be one of the offered ones.
According to the refund of the payment, I can assist you as well, however I need to know the purchase provider. To help you with that, Google Play and AppStore are used when you purchase the subscription on your mobile devices, and Fastspring is used in our web app.
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@Ondřej-Šutera Thanks for claryfying. It says Fastspring
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@Dawid-P Okay, please check your direct messages, I contacted you there since I need further private info from you.
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I have exactly the same issue - Have paid for Premium renewal then 3 months premium usage after paying for annual renewal Windy is now denying premium access.
"Restore purchases" does not recognise order no and reset password doesn't give a reset option.
I Really need to communicate with support but no option!
Does support even exist????
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@Andrew-Broadmeadow Hi, yes we have support, you can ask here or at support[@]windy.com
According to your issue, please share your invoice or confirmation about the purchase here in private message or at the email address above, so we can get further details about the whole situation.
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Hi,
I paid for premium but my account does not say so...
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Hi! I subscribed premium through Google account. However, I would like to make new account at Windy. How I can do for it? Do I have to cancel the subscription of premium for my Google accounts first? If yes, is it possible to cancel without any cancellation fee?
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@PACIFIC-OCEAN-MARINE-INDUSTRIES Hello, why do you want to make a new account? Subscription from between platforms cannot be transfered.
Korina
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Paid premium subs today vis PayPal, informed all was good there, no premium access
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@Korina
Since the Google Account is from our company. If I cancel the subscription of premium for the google account, should I pay for cancellation fee? -
@PACIFIC-OCEAN-MARINE-INDUSTRIES Hi, if I understood right, you purchased via your company account, instead of your private one?
Since you made the purchase within 14 days, we can refund it without any issues. Please let me know.
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How do i get premium windy. Web page has no contact email
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@david-huybers Do you need a help with anything? However, you can purchase our Premium without our help in any version of our app (web app, mobile app on Android or iOS)
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Hello,
I have just subscribed for windy premium from my PC and I do not have it to my Iphone that I need it the most.
I can see that on my phone year subscription has different price that the one I have paid.
I have canceled my subscription now.
Can you please help me solve this? Maybe if you could send me a link so I could pay the difference and have it on my phone too?
I'm attaching you also the receipt of payment.
Please reply ASAP.
Thank you. !!
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@Apostolosk
When you subscribe to Premium on PC, you don’t need to subscribe again on your iPhone. You just need to log in with the same account credentials. The subscription works for all your devices. -
HI I have paid double for my subscribe .
one from my credit card and another is from apple account .
I just need one and i want to share it on
my phone and pc .please let me know how
Thank you
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@junki Hi, it is not necessary to purchase two subscriptions. Our Premium is assigned to an account, so you can use it across devices.
I am able to handle the refund of purchases in browser via Fastspring and mobile purchases made on Google Play. If you want to get a refund from AppStore, you need to request it on your own on their end. All these options are available only within 14 days after the purchase, so please let me know as soon as possible.
