Customer Support
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Hi. I recently downloaded windy to my laptop. And paid for the subscription twice before I worked out how to get the upgrade onto the computer. How do I go about getting a refund on the second payment? Thanks.
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@LoloD81 Hi, we don't provide any possibility for phone calls, but if you provide the invoice or any payment confirmation and your email address vial email to us, I will definitely help you.
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@Troopy Hi, I found both your purchases and made a refund for you of that non active one.
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No me deja disfrutar de la suscripción cambie de teléfono y no me admite la suscripción 
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@Juan-Cortes-4 Hi, I see you have your Premium assigned to an account, so you need to login with this account to the rest of your devices.
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Somehow I turned every camera into a picture. How do I change back to just cameras?
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@smshiell You can turn this off here:
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Dear Sirs, I live 3000 miles from my folks in The Real Town Of Plainville. Windy[.]com has a blooper.
I have set an alert over the location but cannot mark it as a favorite OR use the search to locate the forcast.
The real Town of Plainville coordinates are here:
https://www.windy.com/42.004/-71.335?radar,42.003,-71.335,16
The "Plainville is a suburban neighborhood (based on population density) located in New Bedford, Massachusetts", the coordinates are here:
https://www.windy.com/41.682/-70.961?radar,41.681,-70.961,17
This location allows for marking it as a favorite AND in a use search to locate the forcast incorrectly.
https://www.neighborhoodscout.com/ma/new-bedford/plainville
How can problem be resolved?
Emailed support email address as well.
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@Louise-DiPaolo Hi, I am a bit confused now. Can you exactly say what location is problematic to be used in favorites or alerts? I saved both locations successfully, the first one as Plainville, the second one as New Bedford.
If you want different names for these locations, you can change the name in the favorite list.
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Paid my Premium subscription for the year. Renewal day is August 2024.
and the application is not in Premium. Please fix the issue or I want my money back. -
@Enid-Rodriguez Which service did you use for the purchase? Google Play, AppStore or Fastspring in the browser? Can you let us know so we can effectively help you?
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@Ondřej-Šutera app store
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@Enid-Rodriguez You will need to restore your purchase by following the steps below:
- Open the Windy.com app and log in with your account
- Open the subscription offer and click on “restore purchases.”
This action should assign the Premium to your account, and you can use it across your devices. If you meet any error please let us know.
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@Ondřej-Šutera I can’t sign in restoring premium. Keeps telling me that my account is associated with premium, but I changed my email last time I had this situation. I am not going to pay again for an application when I paid the yearly fee already.
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@Ondřej-Šutera I tried to sign in with the email address that is telling me is associated with my account, and I can’t because states that the account don’t exist 🤷🏻♀️
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@Enid-Rodriguez Can you share the error screenshot with us? You can send it to me via chat window here.
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Iphone 14pro parou de funcionar os satélites e radares. Já desinstalei, e reinstalei o app e não funciona. Não aparece nada. só o Mapa.
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@maycondanny What iOS version you have? However, I tested these layers on iPhone 14 PRO with iOS 17 and iPhone 12 with iOS 16 and both are okay.
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@Ondřej-Šutera it says the following!
Your subscription is already assigned to an account en****0@yahoo.com. Please log in with this account. If your subscription has been stolen, send us the invoice you received with your purchase at support@windy.com.When I login with that account says that the account doesn’t exist.
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@Ondřej-Šutera
Hello. I'm using an iPhone 14 Pro with iOS 17. Windy is also updated. I've noticed that when I'm logged in with my Windy PRO account, this error occurs. When I open Windy on the same phone without being logged into Windy, the layers appear normally. I've attached a screenshot of the error. On my computer, I can log in without experiencing the issue that occurs on my phone.
