Customer Support
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@Sailingsensation We moved certain features to Premium in February of this year.
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Hello i am premium user of windy and i would like to add a route but when the route is imported the system directly converts the legs of the route into Great Circles instead of Ramp Lines. (See photo for your reference from waypoint 12 to waypoint 14).
How to convert route from Great Circle to Ramp Line.
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@koukoudetsos
I guess you mean the Rhumb line
https://en.m.wikipedia.org/wiki/Rhumb_line#:~:text=A rhumb line appears as,shortest distance between two points.See this related post :
https://community.windy.com/topic/24992/rhumb-line?_=1700591630690
Why do you want to plot a Rhumb line which is longer than the Great circle ? Just to keep a constant heading ? -
@idefix37
In some cases to avoid bad weather or for any other reason. It would be good to have an option (Rhumb Line or Grand Circle) when used for boat mode. -
@koukoudetsos
As explained in the related post I mentionned, the workaround to draw a rhumb line is so easy. Just add some waypoints on a line directly on the Route planner.
Your trip is more than 4500 NM, and needs about 10 days at 20kt average speed. What type of boat do you sail on? -
Hello, would like to renew my subscription to Windy but can't do it from the Google linked PayPal.
Can I pay directly with PayPal and avoid Google?
Thank you
Ovi -
@bluestdeep We outsource the purchase process to Google Play, AppStore and Fastspring. If you want to avoid using Google Play, I would recommend Fastspring, which is used in our desktop version in the browser.
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Have paid yet no premium on my new device?
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@Joe-Lee-3 Please check this post here.
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I have a windy premium subscription. I’m not sure where I’m buying it from. I just want to cancel it. What do I do? Is there a phone number I can call or an email address
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@wmg031465 If you want to cancel your subscription, purchased via AppStore or Google Play, you have to handle that on your own in these stores. If you purchase subscription in browser via Fastspring, you can access your subscription management here.
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Hi,
I have a Premium account with windy.com. I am unable to see the wind directional arrows on the main "wind" screen. I am using my new iphone 15 pro max, Do you think that that is the issue. I can see the arrows on the other windy.app website. Please send me any directions to get this feature to work on my windy.com app since I use it alot.
Thanks,
Derrick Lavoie -
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Would someone from customer support read my post here and help resolve my Premium renewal issue - https://community.windy.com/topic/31921/cannot-access-account-to-update-cc-info
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I have previously had. Windy Premium, and want to renew and not allowed, says my e mail no valid?? I have two accounts possibly, one only under user name,
Tom Rogers, my e mail,, tnrogers@cox.net..My previous credit card was stolen so not active..
I tried to delete account but no success as I can not find my previous account.thanks...
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@Tom-Rogers-3 Hi, do you need any help with this matter now? Please let me know.
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I just subscribed to Windy premium, but I‘m not able to access the service. I have changed the PW several times but still don’t get access.
Pls support,
Tom -
Good day, dear support, please assist on the following issue:
Missing Receipt: I haven't yet received a confirmation email for the recently extended subscription (until May 9, 2025).
Account Access Request: I requested access to the account where I can download the receipt manually, but haven't received any emails related to this request either.
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You’ll get assistance on Monday, mainly during office hours CEST.
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@idefix37 Good day, kindly send the receipt to registered email.
