Customer Support
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I need customer support contact! Got charged for premium and then could not log-in.
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Hello @Tugboat63, thank you for supporting us by subscribing to Windy Premium!
Would you describe your issue closer?
Are you logged into the application now? Do you see premium features?Petra
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@petra-pik
I have been on windy since it’s beginnings and forgot my password. Each time I try to reset it I do not get the email to do so. My original username was Tugboat51 and that is where I got charged for premium. Tugboat63 is a new registration just to login. Please transfer the premium to the new login as I have been charged for it. As an offshore Tug Captain I have used , advocated for and told many peers about windy over the years and would appreciate some help in this matter.
H.Krantz - Tugboat63 -
@Tugboat63 Windy Premium is linked to Tugboat63, not to Tugboat51 so you should be able to see Premium features on your device. If not, follow steps in this manual: https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features.
You can tell you are a Premium user by crown icon by your profile picture.
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hello, i got premiun and i logged in on my laptop but i'm not able to log in on my iphone, any suggestion please?
andrea -
I would like to cancel my subscription to windy premium immediately. I cannot see how I do this. Please advise
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@andrea-locanto Hello, you should use the same login details as you used for logging in on desktop.
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@windyjudi Hello, to cancel the subscription, you have to go to a platform you are originally subscribed to, we don’t have any control over these platforms:
App Store – https://support.apple.com/en-us/HT202039
Google Play – https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
