<![CDATA[Paid for Premium Access but don't have it]]>Hi there, I have paid an annual subscription, but when I try and access hourly forecasts I am directed ti subscribe. I get the opportunity to add an order reference, by there is no reference on my order.

697c9b07-e41e-4f7c-a5a1-c8516ae990ee-image.png

]]>https://community.windy.com/topic/13832/paid-for-premium-access-but-don-t-have-itRSS for NodeFri, 12 Jun 2026 18:31:03 GMTWed, 30 Sep 2020 14:38:38 GMT60<![CDATA[Reply to Paid for Premium Access but don't have it on Sat, 10 Oct 2020 17:50:08 GMT]]>@ulfm
Now it works!!
/Ulf

]]>https://community.windy.com/post/58848https://community.windy.com/post/58848Sat, 10 Oct 2020 17:50:08 GMT<![CDATA[Reply to Paid for Premium Access but don't have it on Sat, 10 Oct 2020 17:30:11 GMT]]>@ulfm
Pls could you post a screenshot of Meteogram.

]]>https://community.windy.com/post/58844https://community.windy.com/post/58844Sat, 10 Oct 2020 17:30:11 GMT<![CDATA[Reply to Paid for Premium Access but don't have it on Sat, 10 Oct 2020 17:26:55 GMT]]>I still have every three hours!

]]>https://community.windy.com/post/58843https://community.windy.com/post/58843Sat, 10 Oct 2020 17:26:55 GMT<![CDATA[Reply to Paid for Premium Access but don't have it on Sat, 10 Oct 2020 16:23:05 GMT]]>@ulfm
But have you clicked the 1-hour switch?

On desktop
CBFD3B07-7D97-48EA-9518-0195608E2A5A.jpeg

With phone app
0BEEF1C7-20CE-451F-B0E2-A32D5B1585E4.jpeg

BTW to post a screenshot
D9BC531D-C78B-44A8-AD40-0BCA9C116B96.jpeg

]]>https://community.windy.com/post/58838https://community.windy.com/post/58838Sat, 10 Oct 2020 16:23:05 GMT<![CDATA[Reply to Paid for Premium Access but don't have it on Sat, 10 Oct 2020 14:58:45 GMT]]>I have the crown icon but if I check upfate frequency on weatherdata it is not 1 hour as said to be! It’s more like the interval of the free version!
Unfortunately it does not work to upload a screen dump here as well...
//Ulf
ulf@ulfm.se

]]>https://community.windy.com/post/58835https://community.windy.com/post/58835Sat, 10 Oct 2020 14:58:45 GMT<![CDATA[Reply to Paid for Premium Access but don't have it on Thu, 01 Oct 2020 06:29:48 GMT]]>Hello @janeEturner, thank you for supporting us by subscribing to Windy Premium.

You can tell you are a Premium user by the crown icon placed on your profile picture, do you see it?

]]>https://community.windy.com/post/57977https://community.windy.com/post/57977Thu, 01 Oct 2020 06:29:48 GMT<![CDATA[Reply to Paid for Premium Access but don't have it on Wed, 30 Sep 2020 14:41:15 GMT]]>and solved I believe - via manage you account link.

]]>https://community.windy.com/post/57925https://community.windy.com/post/57925Wed, 30 Sep 2020 14:41:15 GMT