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    • J
      janeEturner | Premium last edited by

      Hi there, I have paid an annual subscription, but when I try and access hourly forecasts I am directed ti subscribe. I get the opportunity to add an order reference, by there is no reference on my order.

      697c9b07-e41e-4f7c-a5a1-c8516ae990ee-image.png

      1 Reply Last reply Reply Quote 0
      • J
        janeEturner | Premium last edited by

        and solved I believe - via manage you account link.

        1 Reply Last reply Reply Quote 0
        • petra.pik
          petra.pik last edited by

          Hello @janeEturner, thank you for supporting us by subscribing to Windy Premium.

          You can tell you are a Premium user by the crown icon placed on your profile picture, do you see it?

          Petra

          1 Reply Last reply Reply Quote 0
          • U
            ulfm last edited by

            I have the crown icon but if I check upfate frequency on weatherdata it is not 1 hour as said to be! It’s more like the interval of the free version!
            Unfortunately it does not work to upload a screen dump here as well...
            //Ulf
            ulf@ulfm.se

            idefix37 1 Reply Last reply Reply Quote 0
            • idefix37
              idefix37 Sailor Moderator @ulfm last edited by idefix37

              @ulfm
              But have you clicked the 1-hour switch?

              On desktop
              CBFD3B07-7D97-48EA-9518-0195608E2A5A.jpeg

              With phone app
              0BEEF1C7-20CE-451F-B0E2-A32D5B1585E4.jpeg

              BTW to post a screenshot
              D9BC531D-C78B-44A8-AD40-0BCA9C116B96.jpeg

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              • U
                ulfm last edited by

                I still have every three hours!

                idefix37 U 2 Replies Last reply Reply Quote 0
                • idefix37
                  idefix37 Sailor Moderator @ulfm last edited by

                  @ulfm
                  Pls could you post a screenshot of Meteogram.

                  1 Reply Last reply Reply Quote 0
                  • U
                    ulfm @ulfm last edited by

                    @ulfm
                    Now it works!!
                    /Ulf

                    1 Reply Last reply Reply Quote 1
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