Paid for Premium Access but don't have it

[janeEturner]

Hi there, I have paid an annual subscription, but when I try and access hourly forecasts I am directed ti subscribe. I get the opportunity to add an order reference, by there is no reference on my order.

[janeEturner]

and solved I believe - via manage you account link.

[petra.pik]

Hello @janeEturner, thank you for supporting us by subscribing to Windy Premium.

You can tell you are a Premium user by the crown icon placed on your profile picture, do you see it?

[ulfm]

I have the crown icon but if I check upfate frequency on weatherdata it is not 1 hour as said to be! It’s more like the interval of the free version!
Unfortunately it does not work to upload a screen dump here as well...
//Ulf
ulf@ulfm.se

[idefix37]

@ulfm
But have you clicked the 1-hour switch?

On desktop

With phone app

BTW to post a screenshot

[ulfm]

I still have every three hours!

[idefix37]

@ulfm
Pls could you post a screenshot of Meteogram.

[ulfm]

@ulfm
Now it works!!
/Ulf