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    It doesn´t work

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    • T
      Thame last edited by

      It doesn´t work yet. I have made this way, but....not work

      1 Reply Last reply Reply Quote 0
      • T
        Thame last edited by

        Doesn't recognize reference number

        1 Reply Last reply Reply Quote 0
        • petra.pik
          petra.pik last edited by

          @Thame is there any error message?
          You can message me the reference number you are using and I will check if it is the correct one.

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          • T
            Thame last edited by

            The reference ending in 54145 still does not work

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            • petra.pik
              petra.pik last edited by

              @Thame to find out why you can't restore your Premium features I will need more info – in which step does the restoration fail, is there any error message?

              I would also recommend checking if you are logged in with the right account. Please, note that you have to restore the purchase in the desktop version, not in the app.

              1 Reply Last reply Reply Quote 0
              • T
                Thame last edited by

                I only have it installed on my PC desktop. When I write the reference number, below is a warning saying:
                "The purchase could not be restored"

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                • marekd
                  marekd Administrator last edited by

                  @Thame The subscription you are trying to restore is assigned to a user tvt.
                  It is not possible to assign one subscription to multiple accounts.

                  1 Reply Last reply Reply Quote 1
                  • T
                    Thame last edited by

                    Y que puedo hacer?
                    Como puedo solucionar el error?
                    Puedo usar la misma cuenta que utilicé para el abono anual?

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                    • T
                      tvt | Premium last edited by

                      Gracias
                      Ya está solucionado

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                      • petra.pik
                        petra.pik last edited by

                        @tvt, I am happy to hear that :)

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