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    It doesn't work for me either

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    • S
      skyriver last edited by

      I have followed the specified procedure for restoring Premium multiple times and get the same "Failed to restore purchases" every time.

      I can send images of my order with number and the result of the restore process but didn't want to post the order number on a public site.

      From my perspective as a user, it looks like a bug on the Windy/Fastspring side. Please advise as to what I should do now.

      Thanks

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      • petra.pik
        petra.pik last edited by

        Hello @skyriver, thank you for your support!

        On which platform are you subscribed – Google Play, App Store, or FastSpring?

        I don't see any subscription linked to your profile's email in FastSpring, is it possible you used a different one?

        If you are subscribed via app, you have to follow the restoration process in the application and you haven't received any order reference number.
        In this case, I would recommend uninstall and install the app again and make sure you are logged in.

        Once you are a Premium user, you will see the crown icon by your profile picture.

        Screenshot 2020-10-05 at 13.12.41.png

        Petra

        S 1 Reply Last reply Reply Quote 0
        • S
          skyriver @petra.pik last edited by petra.pik

          @petra-pik

          The order was placed through FastSpring on May 1, 2020 on the desktop computer I am trying to get restored on. The user id is dougberkeley2@gmail.com.

          Images of the problem and my order are attached. Please resolve this, I am getting very frustrated. Thank you.

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          • petra.pik
            petra.pik last edited by marekd

            @skyriver I see where the issue is, your subscription is linked to another account – username: riverofsky.
            Once you are logged in with this account, you will be able to see the Premium features.

            Petra

            riverofsky 1 Reply Last reply Reply Quote 0
            • riverofsky
              riverofsky @petra.pik | Premium last edited by

              Thank you Petra it is fixed now that I used the correct login id. I apologize for my earlier impatience. I love Windy - the best weather site in the world.

              1 Reply Last reply Reply Quote 1
              • petra.pik
                petra.pik last edited by

                @riverofsky I am happy to hear it works for you!

                Petra

                1 Reply Last reply Reply Quote 0
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