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    App not updated from basic after payment

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    • L
      Lisa1965 last edited by

      Hi I purchased the premium for Windy for one month yet my app has not updated.
      I think perhaps I entered wrong details of something but it is correctly showing in my app account.
      Can you help please

      idefix37 1 Reply Last reply Reply Quote 0
      • idefix37
        idefix37 Sailor Moderator @Lisa1965 last edited by idefix37

        @Lisa1965
        Hi Lisa,
        Check these points first:
        https://community.windy.com/topic/14010/premium-version-not-working

        L 1 Reply Last reply Reply Quote 0
        • L
          Lisa1965 @idefix37 last edited by

          @idefix37
          Hi I do not have a crown but have paid for premium. Is there a way to resolve this?

          idefix37 Korina 2 Replies Last reply Reply Quote 0
          • idefix37
            idefix37 Sailor Moderator @Lisa1965 last edited by

            @Lisa1965

            Yes you can restore your subscription. See:

            https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features?_=1603042026296

            1 Reply Last reply Reply Quote 0
            • Korina
              Korina Administrator @Lisa1965 last edited by

              @Lisa1965 Hello, thank you for supporting Windy.com! I assume you purchase either on Android or iOS. In that case, you need to restore the purchase in the app. Please follow this manual - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features

              1 Reply Last reply Reply Quote 0
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