App not updated from basic after payment

[Lisa1965]

Hi I purchased the premium for Windy for one month yet my app has not updated.
I think perhaps I entered wrong details of something but it is correctly showing in my app account.
Can you help please

[idefix37]

@Lisa1965
Hi Lisa,
Check these points first:
https://community.windy.com/topic/14010/premium-version-not-working

[Lisa1965]

@idefix37
Hi I do not have a crown but have paid for premium. Is there a way to resolve this?

[idefix37]

@Lisa1965

Yes you can restore your subscription. See:

https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features?_=1603042026296

[Korina]

@Lisa1965 Hello, thank you for supporting Windy.com! I assume you purchase either on Android or iOS. In that case, you need to restore the purchase in the app. Please follow this manual - https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features