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    • 30loewe07
      30loewe07 | Premium last edited by

      Hello, maybe the question has already been answered, but I have not found it. I installed Windy and added an account. After that I installed Windy Maps and wanted to use this account (Windy) for the Windy Maps. When I tried to log in, I received the error message "incorrect login data". When I tried to reset the password, I received the error message "Email address not known." When trying to use my user data (from Windy), I received the error message that they are in use.
      I uninstalled and reinstalled the App twice, but nothing changed.

      Korina 1 Reply Last reply Reply Quote 0
      • Korina
        Korina Administrator @30loewe07 last edited by

        @30loewe07 Hello, thank you for letting us know.
        What exactly happens if you try to login with the Windy account details? Could you please enclose a screenshot? Thank you.

        1 Reply Last reply Reply Quote 0
        • 30loewe07
          30loewe07 | Premium last edited by 30loewe07

          Hell Korina, thank you for the answer. If I try to log in to windy maps with the correct login data from Windy, I get an error message (see screenshots)! If I try the function "Forgot password", I get the error message email - address unknown. If I try to re-register with my login details (from Windy), I get the error message that the username and email have already been assigned.
          Sincerely,
          Andreas Wagner

          1 Reply Last reply Reply Quote 0
          • 30loewe07
            30loewe07 | Premium last edited by

            Sorry, but how can I upload screenshots?

            idefix37 Korina 2 Replies Last reply Reply Quote 0
            • idefix37
              idefix37 Sailor Moderator @30loewe07 last edited by idefix37

              @30loewe07

              5873507D-0D63-4564-B72B-6D12AAE0C5CD.jpeg

              1 Reply Last reply Reply Quote 0
              • Korina
                Korina Administrator @30loewe07 last edited by

                @30loewe07 Hello, yes please enclose a screenshot.

                1 Reply Last reply Reply Quote 0
                • 30loewe07
                  30loewe07 | Premium last edited by

                  Thanks for Your help!
                  I hope You can give me a hint about what to do to login.
                  Sincerely,
                  Andreas Wagner

                  Screenshot_20201019-191854_Windy Maps.jpg Screenshot_20201019-191926_Windy Maps.jpg

                  1 Reply Last reply Reply Quote 0
                  • 30loewe07
                    30loewe07 | Premium last edited by

                    Screenshot_20201019-191854_Windy Maps.jpg

                    Korina 1 Reply Last reply Reply Quote 0
                    • Korina
                      Korina Administrator @30loewe07 last edited by

                      @30loewe07 Hello, could you please try to login with your username 30loewe07?

                      30loewe07 1 Reply Last reply Reply Quote 0
                      • 30loewe07
                        30loewe07 @Korina | Premium last edited by

                        @Korina

                        Hello Korina!
                        First of all, I would like to be extrajudicial for the late answer. I was pretty busy with my grandson.

                        The suggestion to log in with my username helped. Thank you very much for that.

                        My suggestion would be to specify the username as a sign-up option in the appropriate field instead of the email address.

                        With warm greetings
                        Andreas Wagner

                        Korina 1 Reply Last reply Reply Quote 0
                        • Korina
                          Korina Administrator @30loewe07 last edited by Korina

                          @30loewe07 Hello, login with your email should normally work. I just tried with my account and used email address, there was no issue. Please check one again if there is not any typo for example.

                          1 Reply Last reply Reply Quote 0
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