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    I am unable to change my profile picture

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    • puppetmastrrrr
      puppetmastrrrr | Premium last edited by

      Re: Unable to change profile picture

      When I go to change my profile picture, I can upload the new picture then when I try to save the picture the old picture returns.

      I have tried this about 50 times. Turning off ad-blockers, different browsers, using my phone etc. To no avail

      How do I go about making the change permanent?

      dmlh 1 Reply Last reply Reply Quote 1
      • dmlh
        dmlh @puppetmastrrrr | Premium last edited by dmlh

        @puppetmastrrrr i had exactly the same issue. Just before I subscribed to premium. Only thing I could do was delete my account and create a new one with the correct picture, then subscribe.
        Not the answer you’re looking for perhaps, but if you’re on a free account it’s really quick and easy to do.

        M 1 Reply Last reply Reply Quote 0
        • M
          MadDog904 @dmlh last edited by

          @dmlh how do u do it on a free acct?.... all I can change is my cover photo....i can't change my profile pic and I got a free acct

          Korina 1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @MadDog904 last edited by

            @MadDog904 @puppetmastrrrr @dmlh Hello, profile picture can be easily changed in your profile. Click on "Edit" and then on "Change picture".

            Screenshot 2020-11-13 at 13.07.53.png

            dmlh 1 Reply Last reply Reply Quote 0
            • dmlh
              dmlh @Korina | Premium last edited by

              @Korina no it can’t - this doesn’t work. Picture is changed on web interface but does not get updated in iOS!

              Korina 1 Reply Last reply Reply Quote 0
              • Korina
                Korina Administrator @dmlh last edited by

                @dmlh Are you sure you are not changing background image instead of profile picture?

                dmlh 1 Reply Last reply Reply Quote 0
                • dmlh
                  dmlh @Korina | Premium last edited by

                  @Korina very sure

                  Korina 1 Reply Last reply Reply Quote 0
                  • Korina
                    Korina Administrator @dmlh last edited by

                    @dmlh @MadDog904 Hello, did you upload picture in size of 900 kb? I just tried changing picture and there was no issue.

                    dmlh 1 Reply Last reply Reply Quote 0
                    • dmlh
                      dmlh @Korina | Premium last edited by

                      @Korina I think it was 73kb. It only changed online not in the app. But it’s not an issue for me right now - as I explained in my initial post, I created a new account with the right picture and use that.

                      1 Reply Last reply Reply Quote 0
                      • Cevin
                        Cevin last edited by Cevin

                        Hello
                        Your photo is probably too large.
                        Make it smaller and try again.
                        Or your internet speed is low.

                        Korina 1 Reply Last reply Reply Quote 0
                        • Korina
                          Korina Administrator @Cevin last edited by

                          @Cevin Yes, the photo limit is 900kb.

                          1 Reply Last reply Reply Quote 0
                          • Aidzer
                            Aidzer Pilot | Premium last edited by

                            I also having the same issue. Here is my thread: https://community.windy.com/topic/14415/profile-picture-bug

                            1 Reply Last reply Reply Quote 0
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