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    I am unable to change my profile picture

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    • dmlh
      dmlh @puppetmastrrrr last edited by dmlh

      @puppetmastrrrr i had exactly the same issue. Just before I subscribed to premium. Only thing I could do was delete my account and create a new one with the correct picture, then subscribe.
      Not the answer you’re looking for perhaps, but if you’re on a free account it’s really quick and easy to do.

      MadDog904 1 Reply Last reply Reply Quote 0
      • MadDog904
        MadDog904 @dmlh last edited by

        @dmlh how do u do it on a free acct?.... all I can change is my cover photo....i can't change my profile pic and I got a free acct

        ϟϟMad Dogϟϟ

        Korina 1 Reply Last reply Reply Quote 0
        • Korina
          Korina Administrator @MadDog904 last edited by

          @MadDog904 @puppetmastrrrr @dmlh Hello, profile picture can be easily changed in your profile. Click on "Edit" and then on "Change picture".

          Screenshot 2020-11-13 at 13.07.53.png

          Korina

          dmlh 1 Reply Last reply Reply Quote 0
          • dmlh
            dmlh @Korina last edited by

            @Korina no it can’t - this doesn’t work. Picture is changed on web interface but does not get updated in iOS!

            Korina 1 Reply Last reply Reply Quote 0
            • Korina
              Korina Administrator @dmlh last edited by

              @dmlh Are you sure you are not changing background image instead of profile picture?

              Korina

              dmlh 1 Reply Last reply Reply Quote 0
              • dmlh
                dmlh @Korina last edited by

                @Korina very sure

                Korina 1 Reply Last reply Reply Quote 0
                • Korina
                  Korina Administrator @dmlh last edited by

                  @dmlh @MadDog904 Hello, did you upload picture in size of 900 kb? I just tried changing picture and there was no issue.

                  Korina

                  dmlh 1 Reply Last reply Reply Quote 0
                  • dmlh
                    dmlh @Korina last edited by

                    @Korina I think it was 73kb. It only changed online not in the app. But it’s not an issue for me right now - as I explained in my initial post, I created a new account with the right picture and use that.

                    1 Reply Last reply Reply Quote 0
                    • Cevin
                      Cevin last edited by Cevin

                      Hello
                      Your photo is probably too large.
                      Make it smaller and try again.
                      Or your internet speed is low.

                      Korina 1 Reply Last reply Reply Quote 0
                      • Korina
                        Korina Administrator @Cevin last edited by

                        @Cevin Yes, the photo limit is 900kb.

                        Korina

                        1 Reply Last reply Reply Quote 0
                        • Aidzer
                          Aidzer Pilot last edited by

                          I also having the same issue. Here is my thread: https://community.windy.com/topic/14415/profile-picture-bug

                          1 Reply Last reply Reply Quote 0
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