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    I am unable to change my profile picture

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    • puppetmastrrrrP
      puppetmastrrrr | Premium
      last edited by

      Re: Unable to change profile picture

      When I go to change my profile picture, I can upload the new picture then when I try to save the picture the old picture returns.

      I have tried this about 50 times. Turning off ad-blockers, different browsers, using my phone etc. To no avail

      How do I go about making the change permanent?

      dmlhD 1 Reply Last reply Reply Quote 1
      • dmlhD
        dmlh @puppetmastrrrr
        last edited by dmlh

        @puppetmastrrrr i had exactly the same issue. Just before I subscribed to premium. Only thing I could do was delete my account and create a new one with the correct picture, then subscribe.
        Not the answer you’re looking for perhaps, but if you’re on a free account it’s really quick and easy to do.

        MadDog904M 1 Reply Last reply Reply Quote 0
        • MadDog904M
          MadDog904 @dmlh | Premium
          last edited by

          @dmlh how do u do it on a free acct?.... all I can change is my cover photo....i can't change my profile pic and I got a free acct

          ϟϟMad Dogϟϟ

          KorinaK 1 Reply Last reply Reply Quote 0
          • KorinaK
            Korina @MadDog904
            last edited by

            @MadDog904 @puppetmastrrrr @dmlh Hello, profile picture can be easily changed in your profile. Click on "Edit" and then on "Change picture".

            Screenshot 2020-11-13 at 13.07.53.png

            Korina

            dmlhD 1 Reply Last reply Reply Quote 0
            • dmlhD
              dmlh @Korina
              last edited by

              @Korina no it can’t - this doesn’t work. Picture is changed on web interface but does not get updated in iOS!

              KorinaK 1 Reply Last reply Reply Quote 0
              • KorinaK
                Korina @dmlh
                last edited by

                @dmlh Are you sure you are not changing background image instead of profile picture?

                Korina

                dmlhD 1 Reply Last reply Reply Quote 0
                • dmlhD
                  dmlh @Korina
                  last edited by

                  @Korina very sure

                  KorinaK 1 Reply Last reply Reply Quote 0
                  • KorinaK
                    Korina @dmlh
                    last edited by

                    @dmlh @MadDog904 Hello, did you upload picture in size of 900 kb? I just tried changing picture and there was no issue.

                    Korina

                    dmlhD 1 Reply Last reply Reply Quote 0
                    • dmlhD
                      dmlh @Korina
                      last edited by

                      @Korina I think it was 73kb. It only changed online not in the app. But it’s not an issue for me right now - as I explained in my initial post, I created a new account with the right picture and use that.

                      1 Reply Last reply Reply Quote 0
                      • CevinC
                        Cevin
                        last edited by Cevin

                        Hello
                        Your photo is probably too large.
                        Make it smaller and try again.
                        Or your internet speed is low.

                        KorinaK 1 Reply Last reply Reply Quote 0
                        • KorinaK
                          Korina @Cevin
                          last edited by

                          @Cevin Yes, the photo limit is 900kb.

                          Korina

                          1 Reply Last reply Reply Quote 0
                          • AidzerA
                            Aidzer Pilot | Premium
                            last edited by

                            I also having the same issue. Here is my thread: https://community.windy.com/topic/14415/profile-picture-bug

                            1 Reply Last reply Reply Quote 0
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