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    Windy API v4
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    • C
      CompassDSNM last edited by CompassDSNM

      Even though this has been resolved, it would be useful to acknowledge that the AUTH was unavailable this morning. It might help others with any support cases that came in.:

      This morning between around 11am GMT and 11:37 the Windy API Auth went offline.

      https://api.windy.com/api/map-forecast/v2/auth

      In Chrome browsers this was visible in the console as:
      Access to XMLHttpRequest at 'https://api.windy.com/api/map-forecast/v2/auth' from origin X has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.

      In FireFox:
      d7d26d0a-5173-4094-ba02-cad0b2d07171-image.png

      In Fiddler, it was shown as:
      The server encountered a temporary error and could not complete your request.Please try again in 30 seconds.

      At 11:37 GMT the Auth began working again.

      Korina 1 Reply Last reply Reply Quote 0
      • Korina
        Korina Administrator @CompassDSNM last edited by

        @CompassDSNM Hello, the reported issue is not active anymore. But thank you for the report.

        1 Reply Last reply Reply Quote 0
        • D
          dirtgambit last edited by

          How are we able to catch this error?

          Korina 1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @dirtgambit last edited by

            @dirtgambit This error should not occur anymore.

            1 Reply Last reply Reply Quote 0
            • C
              CompassDSNM last edited by

              Hi Korina,

              With the Windy Auth API offline it caused catastrophic issues to our application, basically making it totally unusable. We need to be able to handle this so if it happens again our web app can continue to work, but without Windy.

              Could your developers please let us know how best to identify if the Auth API is not working (the same as yesterday) so that we can put in some defensive code?

              Thanks

              Euan

              Korina 1 Reply Last reply Reply Quote 0
              • Korina
                Korina Administrator @CompassDSNM last edited by

                @CompassDSNM Hello, there is no way how to identify this. We have updated our systems, causing an outage.

                1 Reply Last reply Reply Quote 0
                • C
                  CompassDSNM last edited by

                  Hi Korina, we need to be able to defend the rest our site when it does happen again. There must be some way we can identify it and do something else?

                  Korina 1 Reply Last reply Reply Quote 0
                  • Korina
                    Korina Administrator @CompassDSNM last edited by

                    @CompassDSNM Hello, the issue does not longer occur, there is no need for identification.

                    1 Reply Last reply Reply Quote 0
                    • C
                      CompassDSNM last edited by

                      Hi Korina, we are still waiting for a proper response.

                      We know your service is currently working, but if it does ever go down again we don't want our whole site to be taken down with it.

                      So we kindly are asking you how we can detect Windy being down in the future so we can put in defensive code to handle it.

                      Euan

                      1 Reply Last reply Reply Quote 0
                      • marekd
                        marekd Administrator last edited by

                        @CompassDSNM Hi, as @Korina said, that was an extreme situation and our services normally work as usual. Of course, it can happen at some point again. We do not guarantee 100% access to our services. There is no health check endpoint, so I am affraid you have to handle this on your own unfortunately. Sorry about that. Thanks to your recomendation, we will think about some health check in the future.

                        1 Reply Last reply Reply Quote 1
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